foster carer prog - Council meetings - Lewisham Council

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Appendices Appendix A: Acknowledgments The Committee would like to thank the following for their contributions to the review: External witnesses: Mary Foster, Consultant (Mary Foster Consulting) Lewisham Homes Sandy Canham, Head of Leasehold Services Adam Barrett, Director of Resources Mark Agnew, Head of Property Services Regenter B3 Carol Jones, Contract Manager Steve Bovini, Operations Director Council Officers: Genevieve Macklin, Head of Strategic Housing Richard Hards, Housing Strategy and Development Manager Simeon Abraham, Housing Commissioning Manager 62 The Council’s obligations to leaseholders
Appendices Appendix B: Results of the Committee’s survey Lewisham Homes Highest response shown in bold answered question 94 skipped question 1 2. Are you: Response Percent Response Count The original purchaser under right to buy? 58.5% 55 A subsequent purchaser? 41.5% 39 answered question 90 skipped question 5 3. Do you think that external repair and maintenance work is carried out: Response Percent Response Count Too frequently 3.3% 3 About often enough 40.0% 36 Not frequently enough 56.7% 51 answered question 90 skipped question 5 4. I am happy with the response time if I report a repair that needs to be carried out Response Percent Response Count Strongly agree 0% 0 agree 18.9% 17 no view 22.2% 20 disagree 32.2% 29 strongly disagree 26.7% 24 The Council’s obligations to leaseholders 63
Page 1 and 2:
The Council’s obligations to leas
Page 3 and 4:
Chair’s introduction Cllr Alex Fe
Page 5 and 6:
Executive summary for each leasehol
Page 7 and 8:
Key lines of enquiry • When will
Page 9 and 10:
Methodology The results of the surv
Page 11 and 12:
Questionnaire and focus groups 6. T
Page 13 and 14: Questionnaire and focus groups •
Page 21 and 22: Findings A: Background 19. There ar
Page 23 and 24: Findings B: The Standard of Repairs
Page 25 and 26: Findings 32. We asked if compensati
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63: key legislation relating to the man
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
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