foster carer prog - Council meetings - Lewisham Council

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Findings D: Communicating with leaseholders Key lines of enquiry 81. At our second evidence session in September 2009, we received the following information in relation to our final set of key lines of enquiry: 82. What is the threshold charge per leaseholder for any proposed repairs or scheduled works after which the housing provider is required to consult the leaseholders in question on the charges? Lewisham Homes The Regulations require that leaseholders are consulted where they are required to pay more than £250 towards works. Where long term contracts are involved and the leaseholder is likely to incur costs of more than £100 per annum we are obliged to consult with leaseholders. Long - term contracts are defined as those which are for more than 1 year. Regenter B3 The current figure is set at £250.00 RSL L&Q: Greater than £250.00. Hyde: Under the Commonhold and Leasehold Reform Act 2003, where a variable service charge is payable, Hyde: •formally consults on works (maintenance to the building) when the cost is more than £250 per property (including VAT). •if a Long Term Agreement (a contract that last for more than 1 year) is entered into, then the consultation figure is more than £100 per annum per property (including VAT). Hyde undertake additional consultation on some schemes depending on the circumstances (types of works, where leaseholders have queried charges before and/or we have held meetings in the past.) L&Q also follow the statutory framework. 42 The Council’s obligations to leaseholders
Findings 83. How do Lewisham Homes / Regenter B3 / the RSLs engage with leaseholders? (Are surgeries held? Are there Leaseholder Forums? What leaflets/handbooks are available?) Lewisham Homes Lewisham Homes operate a number of forums to engage leaseholders, including focus groups and a Special Interest Group specifically for leaseholders looking at issues that only affect them. Leaseholders were also part of the recent Stakeholder Conference which discussed the Decent Homes Investment programme. When the 09/10 service charge estimates were sent out Leaseholder surgeries were held. Newsletters are sent out with estimates and actual bills. Lewisham Homes leaseholders are also members of the local area panels. With each major works scheme, meetings are held with residents and leaseholders prior to any work commencing. Major works forums are held, this is split into 3 subgroups dealing with procurement, planning and delivery. Regenter B3 Brockley has a leaseholder Association, who are met with regularly. Quarterly Newsletters are issued with leasehold information contained within it. Newsletters are sent out with the actual cost adjustments. Leaseholder surgeries take place on a monthly basis. Open days for Decent Homes refurbishment are held prior to the work commencing for each area. Leaseholders are represented on local TRAs and a representative sits on the Residents Board. We have a leaseholder who sits on the Lewisham Joint Partnership Board representing B3. We have introduced a residents website, open for use by all residents including leaseholders. A leaseholders handbook is included in the leasehold information pack sent to solicitors when a property changes ownership. RSL L&Q: L&Q have a dedicated leaseholder version of their “Homelife” magazine. They organise leaseholder surgeries in local neighbourhoods and have a leaseholder board. The idea of a leaseholder handbook came up at leasehold board very recently so this is something that L&Q are looking to develop. Hyde: Hyde have a resident involvement programme that is open to all residents including homeowners. Hyde recently consulted over proposed service charge budget format changes. Hyde are looking at establishing dedicated forums/groups for homeowners. The Foreshore (Lewisham stock transfer) has a dedicated group board and this is made up of predominantly leaseholders. The Council’s obligations to leaseholders 43
Page 1 and 2: The Council’s obligations to leas
Page 3 and 4: Chair’s introduction Cllr Alex Fe
Page 5 and 6: Executive summary for each leasehol
Page 7 and 8: Key lines of enquiry • When will
Page 9 and 10: Methodology The results of the surv
Page 11 and 12: Questionnaire and focus groups 6. T
Page 13 and 14: Questionnaire and focus groups •
Page 21 and 22: Findings A: Background 19. There ar
Page 23 and 24: Findings B: The Standard of Repairs
Page 25 and 26: Findings 32. We asked if compensati
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43: Findings 78. Examples of comments l
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96:
Some of the leaseholders had been t
Page 97 and 98:
Appendices become damp and start cr
Page 99 and 100:
Appendices “We were told to get a
Page 101 and 102:
Appendices “Our communal area is
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Appendices that there was a mistake
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Appendices Appendix E: Regenter B3
Page 107 and 108:
Appendices Appendix F: Lewisham Hom
Page 109 and 110:
Appendices Leaseholders were asked
Page 111 and 112:
Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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