foster carer prog - Council meetings - Lewisham Council

More documents

Recommendations

Info

Contents Chair’s Introduction: Cllr Alex Feakes 1 Executive summary 2 Key lines of enquiry 4 Methodology 6 Questionnaire and focus groups 8 Findings 19 Background 19 Standard of repairs, maintenance and major works 21 Cost of repairs, maintenance and major works 26 Communicating with leaseholders 42 Recommendations 51 Glossary 59 Key legislation relating to leasehold properties 60 Appendices 62 Membership of the Select Committee: Councillor Alexander Feakes (Chair) Councillor Stephen Padmore (Vice-Chair) Councillor David Britton Councillor Sven Griesenbeck Councillor Alan Hall Councillor Madeliene Long Councillor Chris Maines Councillor Paul Maslin Councillor Ute Michel Councillor John Muldoon
Chair’s introduction Cllr Alex Feakes My Committee decided to review the quality and overall cost of the services provided to leaseholders in Lewisham because of the significant level of complaints received in recent years. The concerns raised with ward councillors will be familiar to many leaseholders: • the poor quality of repairs, maintenance and major works • the high cost of repairs, maintenance and major works • confusion over how charges and bills were being calculated. We therefore sought to investigate whether leaseholders were really getting value for money when paying their service charge and major works bills. Throughout our investigation, we were keen to ensure that we heard from leaseholders themselves. We were therefore pleased that so many leaseholders took the time to fill in the questionnaire that we sent to one thousand leaseholders in the borough; and that a smaller number were able to provide more detailed information by participating in the focus groups which we held. All the leaseholders involved in our review participated in a helpful and constructive manner and their input has been invaluable to the formulation of our final recommendations. We would also like to thank all the other people who contributed to, and co-operated with, our review: in particular, officers from the Council’s Customer Services Directorate and officers from the Council’s two main housing providers, Regenter B3 and Lewisham Homes. It is clear that the Council, Lewisham Homes and Regenter B3, are aware that some of the services provided to leaseholders need to be improved. It is also clear that they wish to address this and I hope that our recommendations will assist them in doing so. As a Committee we are tasked with making recommendations and reports to assist in policy development and improve financial management practice. I think that this report helps us to fulfil our duties in this respect. Cllr Alex Feakes Chair of the Public Accounts Select Committee The Council’s obligations to leaseholders 1
Page 1: The Council’s obligations to leas
Page 5 and 6: Executive summary for each leasehol
Page 7 and 8: Key lines of enquiry • When will
Page 9 and 10: Methodology The results of the surv
Page 11 and 12: Questionnaire and focus groups 6. T
Page 13 and 14: Questionnaire and focus groups •
Page 21 and 22: Findings A: Background 19. There ar
Page 23 and 24: Findings B: The Standard of Repairs
Page 25 and 26: Findings 32. We asked if compensati
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54:
Recommendations Our recommendations
Page 55 and 56:
Recommendations allow a clear and c
Page 57 and 58:
Recommendations Recommendation Prio
Page 59 and 60:
Recommendations Recommendation Prio
Page 61 and 62:
Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64:
key legislation relating to the man
Page 65 and 66:
Appendices Appendix B: Results of t
Page 67 and 68:
Appendices answered question 93 ski
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Appendices Appendix C: The Committe
Page 81 and 82:
Appendices Ruddock requested this.
Page 83 and 84:
Appendices block my window. The ini
Page 85 and 86:
Appendices in the bill being carrie
Page 87 and 88:
Appendices previous officers are ov
Page 89 and 90:
Appendices unreliably overcharged.
Page 91 and 92:
Appendices area much better managed
Page 93 and 94:
Appendices Appendix D: Results of t
Page 95 and 96:
Some of the leaseholders had been t
Page 97 and 98:
Appendices become damp and start cr
Page 99 and 100:
Appendices “We were told to get a
Page 101 and 102:
Appendices “Our communal area is
Page 103 and 104:
Appendices that there was a mistake
Page 105 and 106:
Appendices Appendix E: Regenter B3
Page 107 and 108:
Appendices Appendix F: Lewisham Hom
Page 109 and 110:
Appendices Leaseholders were asked
Page 111 and 112:
Appendices The leaseholders who had
show all

foster carer prog - Council meetings - Lewisham Council

Create successful ePaper yourself

Delete template?

Save as template?