foster carer prog - Council meetings - Lewisham Council

Appendices
other than an estimated one despite having requested several times in
writing. Higgins never finished the renovation works at Nuding Close.
What they did so far is sub standard work.
25. Generally the area is cleared of litter appropriately and graffiti is
cleaned off. However, windows in communal areas are not washed. A
light has remained broken for some time. There does not seem to be a
lot done in grounds maintenance, care taking or repairs. Therefore I
have sought a breakdown of the service provided - hours spent on the
building and works carried out. Although my request has been passed
through the complaints process, I still have not received this
information.
26 The PFI is an absolute disaster. Even the complaints procedure
doesn’t work.
27. We were very frustrated with the delays and length of time the
scaffolding was in place - 10 months instead of 12 weeks as estimated
- on a single house is ridiculous. The system of different agencies and
people to call is confusing.
28. As a leaseholder presented with a major works bill of £10,000 I find
it unacceptable that the time that is allocated to repay this huge sum
of money is so short. Leaseholders do not have ANY choice about
these works being carried out and in reality the work which actually
affects the leaseholder’s flat tends to be minimal. The minimum time to
repay these vast amounts of money should be 3 years.
29. No external maintenance till property left in disrepair. Scaffolding
left outside for over a year before any work carried out (twice)! Major
works survey inadequate and inaccurate. Work poorly managed and
when reported unfinished and poor - no action taken. Now we are
managed by Regenter B3 (Higgins). Survey as above, work as above.
Management of property extremely poor. very unhappy. Workmen just
turn up - no appointments. Rubbish left in front garden. Unacceptable.
Money wasted because of poor management.
90 The Council’s obligations to leaseholders