foster carer prog - Council meetings - Lewisham Council

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Appendices 1. Purpose and background The Council’s Public Accounts Committee is investigating Lewisham leaseholder concerns about the standard and cost of repairs, maintenance and major work for their properties, and how housing managers engage with leaseholders. As part of this review, the Committee agreed to explore leaseholder concerns through a focus group approach. This report summarises findings from focus group discussions under the following key lines of enquiry: • Standard of repairs, maintenance and major works • Charging and billing leaseholders • Consultation/interaction with leaseholders. 2. Methodology Two focus groups took place, one with leaseholders from Regenter/B3 and the other with leaseholders from Lewisham Homes. The groups were facilitated by an independent consultant commissioned by the Council’s Scrutiny Manager. The discussions were captured by an independent note taker. The groups were held in the evening from 6.30 – 8.00 pm. The venue was central and had full disabled access. The focus groups were publicised in a number of ways. Invitations were given out at one residents’ meeting and were sent to chairs and members of other residents’ and leaseholder groups. Individuals who expressed an interest in the review through the recent survey were also invited. The final membership of both groups consisted of a good range of: • Ethnic origin and ages • length of time as a leaseholder • properties • those involved in residents/leaseholder groups and others who were not. 92 The Council’s obligations to leaseholders
Some of the leaseholders had been tenants previous to becoming leaseholders. All had had, or were in the middle of, major works to their buildings. All of the members were currently living in their properties. Both groups were introduced to the purpose of the focus groups as well as the scope and timescales of the overall review. Focus group findings – common themes and concerns across both groups Appendices a) Standard of repairs and maintenance: • unsatisfactory response to repairs required • poor quality of repairs • reactive, not proactive approach to repairs – unclear cycle of repairs and maintenance Standard of major works: • poor value for money • poor quality work • lack of consultation and choice • concerns about contractors • concerns about security • unclear schedule of works/timescales • poor planning and project management • some unnecessary work carried out. b) Charging and billing • very large increases in service charges • lack of itemisation/breakdown on bills • inadequate timescales/options for payment • errors on bills and inconsistency • inadequate channels for querying and discussing bills. The Council’s obligations to leaseholders 93
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The Council’s obligations to leas
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Chair’s introduction Cllr Alex Fe
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Executive summary for each leasehol
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Key lines of enquiry • When will
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Methodology The results of the surv
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Questionnaire and focus groups 6. T
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Questionnaire and focus groups •
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Findings A: Background 19. There ar
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Findings B: The Standard of Repairs
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Findings 32. We asked if compensati
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Findings section 20 notice covering
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Findings Key lines of enquiry 42. W
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Findings 46. Regenter accepted that
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Findings 50. How many Lewisham leas
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Findings 54. What is the process fo
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Findings 57. What payment options a
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Findings 62. What is the value of o
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Findings • during a falling marke
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Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93: Appendices Appendix D: Results of t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
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