foster carer prog - Council meetings - Lewisham Council

Appendices
Appendix F: Lewisham Homes Satisfaction Survey 2008
Question
2006 (%) 2008 (%) Change
since
last
available
data
Satisfied with services provided by landlord
% respondents satisfied 34% 33% -1%
Satisfied with the value for money for service charge
% Satisfied 26% 33% +7%
Satisfied with the neighbourhood as a place to live
% Satisfied 74% 66% -8%
Easy to get hold of the right person when last contacted the landlord
% Found it easy (leasehold services team) 31% 40% +9%
% Found it easy (other Lewisham staff) 31% 32% +1%
Found the staff helpful when last contacted the landlord
% Found staff helpful (leasehold services team) 48% 50% +2%
% Found staff helpful (other Lewisham staff) 48% 45% -1%
Staff were able to deal with the problem when last contacted the landlord
% Found staff able to deal with the problem (leasehold services team) 40% 49% +9%
% Found staff able to deal with the problem (other Lewisham staff) 40% 41% +1%
Satisfied with the final outcome of contact
% Satisfied (leasehold services team) 29% 40% +11%
% Satisfied (other Lewisham Homes services) 29% 32% +3%
Satisfied with repairs and maintenance
% Satisfied 20% 30% +10%
Satisfied that major works provided value for money
% Satisfied 21% 21% No change
Rates Lewisham as ‘good’ at keeping residents informed
% Good (leasehold services team) 47% 56% +9%
% Good (Lewisham Homes as a whole) 47% 52% +5%
Satisfied with opportunities for participation in management and decision-making
% Satisfied 38% 38% No change
The Council’s obligations to leaseholders
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