foster carer prog - Council meetings - Lewisham Council

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Appendices other than an estimated one despite having requested several times in writing. Higgins never finished the renovation works at Nuding Close. What they did so far is sub standard work. 25. Generally the area is cleared of litter appropriately and graffiti is cleaned off. However, windows in communal areas are not washed. A light has remained broken for some time. There does not seem to be a lot done in grounds maintenance, care taking or repairs. Therefore I have sought a breakdown of the service provided - hours spent on the building and works carried out. Although my request has been passed through the complaints process, I still have not received this information. 26 The PFI is an absolute disaster. Even the complaints procedure doesn’t work. 27. We were very frustrated with the delays and length of time the scaffolding was in place - 10 months instead of 12 weeks as estimated - on a single house is ridiculous. The system of different agencies and people to call is confusing. 28. As a leaseholder presented with a major works bill of £10,000 I find it unacceptable that the time that is allocated to repay this huge sum of money is so short. Leaseholders do not have ANY choice about these works being carried out and in reality the work which actually affects the leaseholder’s flat tends to be minimal. The minimum time to repay these vast amounts of money should be 3 years. 29. No external maintenance till property left in disrepair. Scaffolding left outside for over a year before any work carried out (twice)! Major works survey inadequate and inaccurate. Work poorly managed and when reported unfinished and poor - no action taken. Now we are managed by Regenter B3 (Higgins). Survey as above, work as above. Management of property extremely poor. very unhappy. Workmen just turn up - no appointments. Rubbish left in front garden. Unacceptable. Money wasted because of poor management. 90 The Council’s obligations to leaseholders
Appendices Appendix D: Results of the focus groups Lewisham Leaseholder Focus Groups Report for Public Accounts Select Committee August 2009 The Council’s obligations to leaseholders 91
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The Council’s obligations to leas
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Chair’s introduction Cllr Alex Fe
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Executive summary for each leasehol
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Key lines of enquiry • When will
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Methodology The results of the surv
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Questionnaire and focus groups 6. T
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Questionnaire and focus groups •
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Findings A: Background 19. There ar
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Findings B: The Standard of Repairs
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Findings 32. We asked if compensati
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Findings section 20 notice covering
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Findings Key lines of enquiry 42. W
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Findings 46. Regenter accepted that
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Findings 50. How many Lewisham leas
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Findings 54. What is the process fo
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Findings 57. What payment options a
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Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91: Appendices area much better managed
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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