foster carer prog - Council meetings - Lewisham Council

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Appendices answered question 91 skipped question 4 9. I am satisfied with the billing process for service charges followed by my housing manager Response Percent Response Count Strongly agree 1.1% 1 agree 35.2% 32 no view 12.1% 11 disagree 29.7% 27 strongly disagree 22.0% 20 answered question 92 skipped question 3 10. I am satisfied with the billing process for major works followed by my housing manager Response Percent Response Count Strongly agree 0% 0 agree 25.0% 23 no view/no major works have been carried out 33.7% 31 disagree 22.8% 21 strongly disagree 18.5% 17 66 The <strong>Council</strong>’s obligations to leaseholders
Appendices answered question 90 skipped question 5 11. My housing manager keeps me informed about the need for, and expected cost of, repairs and maintenance (and major works if applicable) Response Percent Response Count Strongly agree 2.2% 2 agree 38.9% 35 no view 16.7% 15 disagree 30.0% 27 strongly disagree 12.2% 11 answered question 92 skipped question 3 12. It is easy to contact my housing manager Response Percent Response Count Strongly agree 0% 0 agree 26.1% 24 no view/no major works have been carried out 27.2% 25 disagree 29.3% 27 strongly disagree 17.4% 16 The <strong>Council</strong>’s obligations to leaseholders 67
Page 1 and 2:
The Council’s obligations to leas
Page 3 and 4:
Chair’s introduction Cllr Alex Fe
Page 5 and 6:
Executive summary for each leasehol
Page 7 and 8:
Key lines of enquiry • When will
Page 9 and 10:
Methodology The results of the surv
Page 11 and 12:
Questionnaire and focus groups 6. T
Page 13 and 14:
Questionnaire and focus groups •
Page 15 and 16:
Questionnaire and focus groups •
Page 17 and 18: Questionnaire and focus groups •
Page 19 and 20: Questionnaire and focus groups •
Page 21 and 22: Findings A: Background 19. There ar
Page 23 and 24: Findings B: The Standard of Repairs
Page 25 and 26: Findings 32. We asked if compensati
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67: Appendices answered question 93 ski
Page 71 and 72: Appendices answered question 78 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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