foster carer prog - Council meetings - Lewisham Council

Questionnaire and focus groups
• 41.1% of respondents felt informed about the need for and
expected cost of repairs, maintenance and major works, 16.7% had
no view and 42.2% did not feel informed 8
• 46.7% of respondents disagreed or strongly disagreed with the
statement: “It is easy to contact my Housing Manager”
• There was not a significant difference between the responses of
original purchasers under Right to Buy and subsequent purchasers,
although original purchasers seemed slightly less happy with the
billing process. 9
Regenter B3
• The majority of respondents (60.6%) felt that external repair and
maintenance work was not carried out frequently enough. 27.3%
felt that it was carried out about often enough and 12.1% too
frequently
• 55.9% of respondents disagreed or strongly disagreed with the
statement: “I am happy with the response time if I report a repair
that needs to be carried out”
• The majority of respondents were dissatisfied with the standard of
repairs, maintenance carried out 10
• The majority of respondents were dissatisfied with the standard of
major works carried out 11
• Two thirds of respondents felt that the service charges they paid
were not fair 12
8.
42.2% of respondents disagreed or strongly disagreed, 16.7% had no view and 41.1% agreed or strongly agreed with the
statement: “My housing manager keeps me informed about the need for, and expected cost of, repairs and maintenance
(and major works if applicable).”
9.
63.7% of the original purchasers who answered question 9 disagreed or strongly disagreed with the statement “I am
satisfied with the billing process for service charges followed by my housing manager”. Only 34.2% of the subsequent
purchasers who answered question 9 disagreed or strongly disagreed with the statement. In terms of the billing process for
major works, 48.1% of the original purchasers who answered question 10 disagreed or strongly disagreed with the
statement “I am satisfied with the billing process for major works followed by my housing manager”. Only 32.5% of the
subsequent purchasers who answered question 10 disagreed or strongly disagreed with the statement.
10.
68.6% of respondents disagreed or strongly disagreed with the statement: “I am satisfied with the standard of repairs
and maintenance works that have been carried out on my property/accommodation block.”
11.
71.4% of respondents disagreed or strongly disagreed with the statement: “I am satisfied with the standard of major
works that have been carried out on my property/accommodation block.”
12.
66.7% of respondents disagreed or strongly disagreed with the statement: “the charges I pay for repairs and
maintenance are fair.”
10 The Council’s obligations to leaseholders