foster carer prog - Council meetings - Lewisham Council

More documents

Recommendations

Info

Appendices Leaseholders were asked about their level of understanding of service charge information provided by Lewisham Homes level of understanding percentage very well 18% fairly well 47% neither 7% not well 17% badly 9% no opinion 2% summary very/fairly well 65% not well/badly 26% Of those leaseholders responding to the survey 26% (150) said they had had major works (e.g. major repairs, refurbishments works, improvements or upgrades to building or communal areas) completed in the last 12 months. These leaseholders were asked about their satisfaction with value for money level of satisfaction percentage very satisfied 1% fairly satisfied 20% neither satisfied or dissatisfied 15% fairly dissatisfied 23% very dissatisfied 41% summary satisfied 21% dissatisfied 64% 108 The Council’s obligations to leaseholders
Appendices The leaseholders who had had major works carried out in the previous twelve months were asked about their satisfaction with various aspects of the process level of consultation information quality of level of payment satisfaction with the provided work charge/cost options homeowner available very satisfied 8% 10% 10% 2% 8% fairly satisfied 31% 32% 20% 14% 30% neither satisfied or dissatisfied 14% 13% 27% 11% 25% fairly dissatisfied 16% 22% 16% 23% 11% very dissatisfied 31% 25% 27% 50% 26% summary satisfied 39% 42% 30% 16% 38% dissatisfied 47% 47% 43% 73% 37% The survey was carried out in November 2008, therefore the responses on repairs and maintenance relate to the period prior to Building Services being transferred to Lewisham Homes. Similarly the major works contracts would have been commissioned and started by Lewisham Council prior to transfer of this function to Lewisham Homes. It should be noted that the Lewisham Council Building Services Department transferred to Lewisham Homes in November 2008 at which time the responsibility for undertaking repairs passed to the ALMO. Consequently the Lewisham Homes leaseholders in the surveys will generally be commenting on repairs carried out by Lewisham Council prior to the transfer. The Council’s obligations to leaseholders 109
Page 1 and 2:
The Council’s obligations to leas
Page 3 and 4:
Chair’s introduction Cllr Alex Fe
Page 5 and 6:
Executive summary for each leasehol
Page 7 and 8:
Key lines of enquiry • When will
Page 9 and 10:
Methodology The results of the surv
Page 11 and 12:
Questionnaire and focus groups 6. T
Page 13 and 14:
Questionnaire and focus groups •
Page 15 and 16:
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Findings A: Background 19. There ar
Page 23 and 24:
Findings B: The Standard of Repairs
Page 25 and 26:
Findings 32. We asked if compensati
Page 27 and 28:
Findings section 20 notice covering
Page 29 and 30:
Findings Key lines of enquiry 42. W
Page 31 and 32:
Findings 46. Regenter accepted that
Page 33 and 34:
Findings 50. How many Lewisham leas
Page 35 and 36:
Findings 54. What is the process fo
Page 37 and 38:
Findings 57. What payment options a
Page 39 and 40:
Findings 62. What is the value of o
Page 41 and 42:
Findings • during a falling marke
Page 43 and 44:
Findings 78. Examples of comments l
Page 45 and 46:
Findings 83. How do Lewisham Homes
Page 47 and 48:
Findings 85. Are leaseholders provi
Page 49 and 50:
e answered within 10 working days a
Page 51 and 52:
Findings noted that the external fa
Page 53 and 54:
Recommendations Our recommendations
Page 55 and 56:
Recommendations allow a clear and c
Page 57 and 58:
Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109: Appendices Leaseholders were asked
show all

foster carer prog - Council meetings - Lewisham Council

Create successful ePaper yourself

Delete template?

Save as template?