foster carer prog - Council meetings - Lewisham Council

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Findings 29. At the evidence session, we heard that Lewisham Homes had inherited a backlog of external decorations work and that significant resources had been made available over the last twelve months to address the problem. We were also told that they would continue to prioritise external decoration work until the backlog was eliminated. 30. Officers also informed us that the discrepancy in repair cycles (8 years for Lewisham homes and 5 years for Regenter) had occurred because the 5 year cycle was part of the PFI contract standard drafting approved and set by the Department for Communities and Local Government and it was not one of the areas the Council sort to deviate from during contract negotiations. 31. How is the standard of repairs and maintenance assessed by Lewisham Homes, Regenter B3 and RSLs? Lewisham Homes Lewisham Homes aim to undertake post inspections of 10% of communal repairs to assess the quality of the repair; and customer satisfaction surveys are carried out. Current overall satisfaction with the repairs service suggests that 85% of respondents are either very satisfied or satisfied. 92% of post inspections passed the quality check. In addition, all operatives employed by the Repairs Service have a sample of their work checked on a monthly basis to ensure the quality of repairs and any sub-contractors used are also checked. Regenter B3 Post inspections on all day to day repairs are carried out by the contractor over the value of £200. There are regular inspections, audits and contractual KPIs used to monitor the standard of repairs and maintenance. The results of these inspections are sent to the Council via a monthly progress report and recorded on the Contractor’s asset management system. Estate inspections (to which residents are invited) are carried out monthly. RSL Independent Monthly customer satisfaction surveys are used; together with post inspection of randomly selected jobs based on value and work type. Hyde: •On large contracts the project consultant monitors the quality of the work. •Post inspections are carried out on a 10% sample of repairs. •Estate inspections to which residents are invited are carried out quarterly. •Annual detailed inspections of the common parts of all blocks are carried out by Property Services Surveyor. 22 The Council’s obligations to leaseholders
Findings 32. We asked if compensation was offered to leaseholders if damage was caused to their property from repairs either not being done or done badly and were told that, in the case of Lewisham Homes, where this arises the cost was usually met through insurance arrangements. We were told that Regenter did not offer compensation as one of their managers would check that repairs were carried out and if they were unhappy with the repair, then the repair would be redone to the satisfaction of the manager. 33. Do leaseholders have the opportunity to check that repairs and maintenance have actually been carried out and carried out to an acceptable standard? Lewisham Homes Leaseholders have the opportunity to take part in estate inspections and be members of Tenant Resident Associations where repairs issues are raised. In addition residents are able to request a post inspection of communal repairs and may attend the inspection. Regenter B3 Day to Day Repairs: There are programmed walkabouts for leaseholders and tenants to voice their concerns. Decent Homes Works: Leaseholders are consulted during the major works programme and given the opportunity to comment on the works. The works are checked and signed off by an Independent Certifier. RSL L&Q: Yes, they can sign off communal repairs when completed by contractor. Hyde: •The person reporting the repair can check it. •Leaseholders are able to attend quarterly estate inspections. •Consultation may be carried out to ensure that standards are thought to be acceptable, particularly on contentious schemes. The Council’s obligations to leaseholders 23
Page 1 and 2: The Council’s obligations to leas
Page 3 and 4: Chair’s introduction Cllr Alex Fe
Page 5 and 6: Executive summary for each leasehol
Page 7 and 8: Key lines of enquiry • When will
Page 9 and 10: Methodology The results of the surv
Page 11 and 12: Questionnaire and focus groups 6. T
Page 13 and 14: Questionnaire and focus groups •
Page 21 and 22: Findings A: Background 19. There ar
Page 23: Findings B: The Standard of Repairs
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 75 and 76:
Appendices answered question 34 ski
Page 77 and 78:
Appendices answered question 33 ski
Page 79 and 80:
Appendices Appendix C: The Committe
Page 81 and 82:
Appendices Ruddock requested this.
Page 83 and 84:
Appendices block my window. The ini
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Appendices in the bill being carrie
Page 87 and 88:
Appendices previous officers are ov
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Appendices unreliably overcharged.
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Appendices area much better managed
Page 93 and 94:
Appendices Appendix D: Results of t
Page 95 and 96:
Some of the leaseholders had been t
Page 97 and 98:
Appendices become damp and start cr
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Appendices “We were told to get a
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Appendices “Our communal area is
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Appendices that there was a mistake
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Appendices Appendix E: Regenter B3
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Appendices Appendix F: Lewisham Hom
Page 109 and 110:
Appendices Leaseholders were asked
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Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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