foster carer prog - Council meetings - Lewisham Council

More documents

Recommendations

Info

Appendices 104 The Council’s obligations to leaseholders
Appendices Appendix F: Lewisham Homes Satisfaction Survey 2008 Question 2006 (%) 2008 (%) Change since last available data Satisfied with services provided by landlord % respondents satisfied 34% 33% -1% Satisfied with the value for money for service charge % Satisfied 26% 33% +7% Satisfied with the neighbourhood as a place to live % Satisfied 74% 66% -8% Easy to get hold of the right person when last contacted the landlord % Found it easy (leasehold services team) 31% 40% +9% % Found it easy (other Lewisham staff) 31% 32% +1% Found the staff helpful when last contacted the landlord % Found staff helpful (leasehold services team) 48% 50% +2% % Found staff helpful (other Lewisham staff) 48% 45% -1% Staff were able to deal with the problem when last contacted the landlord % Found staff able to deal with the problem (leasehold services team) 40% 49% +9% % Found staff able to deal with the problem (other Lewisham staff) 40% 41% +1% Satisfied with the final outcome of contact % Satisfied (leasehold services team) 29% 40% +11% % Satisfied (other Lewisham Homes services) 29% 32% +3% Satisfied with repairs and maintenance % Satisfied 20% 30% +10% Satisfied that major works provided value for money % Satisfied 21% 21% No change Rates Lewisham as ‘good’ at keeping residents informed % Good (leasehold services team) 47% 56% +9% % Good (Lewisham Homes as a whole) 47% 52% +5% Satisfied with opportunities for participation in management and decision-making % Satisfied 38% 38% No change The Council’s obligations to leaseholders 105
Page 1 and 2:
The Council’s obligations to leas
Page 3 and 4:
Chair’s introduction Cllr Alex Fe
Page 5 and 6:
Executive summary for each leasehol
Page 7 and 8:
Key lines of enquiry • When will
Page 9 and 10:
Methodology The results of the surv
Page 11 and 12:
Questionnaire and focus groups 6. T
Page 13 and 14:
Questionnaire and focus groups •
Page 15 and 16:
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Findings A: Background 19. There ar
Page 23 and 24:
Findings B: The Standard of Repairs
Page 25 and 26:
Findings 32. We asked if compensati
Page 27 and 28:
Findings section 20 notice covering
Page 29 and 30:
Findings Key lines of enquiry 42. W
Page 31 and 32:
Findings 46. Regenter accepted that
Page 33 and 34:
Findings 50. How many Lewisham leas
Page 35 and 36:
Findings 54. What is the process fo
Page 37 and 38:
Findings 57. What payment options a
Page 39 and 40:
Findings 62. What is the value of o
Page 41 and 42:
Findings • during a falling marke
Page 43 and 44:
Findings 78. Examples of comments l
Page 45 and 46:
Findings 83. How do Lewisham Homes
Page 47 and 48:
Findings 85. Are leaseholders provi
Page 49 and 50:
e answered within 10 working days a
Page 51 and 52:
Findings noted that the external fa
Page 53 and 54:
Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105: Appendices Appendix E: Regenter B3
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
show all

foster carer prog - Council meetings - Lewisham Council

Create successful ePaper yourself

Delete template?

Save as template?