foster carer prog - Council meetings - Lewisham Council
foster carer prog - Council meetings - Lewisham Council
foster carer prog - Council meetings - Lewisham Council
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Findings<br />
29. At the evidence session, we heard that <strong>Lewisham</strong> Homes had<br />
inherited a backlog of external decorations work and that significant<br />
resources had been made available over the last twelve months to<br />
address the problem. We were also told that they would continue to<br />
prioritise external decoration work until the backlog was eliminated.<br />
30. Officers also informed us that the discrepancy in repair cycles (8<br />
years for <strong>Lewisham</strong> homes and 5 years for Regenter) had occurred<br />
because the 5 year cycle was part of the PFI contract standard drafting<br />
approved and set by the Department for Communities and Local<br />
Government and it was not one of the areas the <strong>Council</strong> sort to deviate<br />
from during contract negotiations.<br />
31. How is the standard of repairs and maintenance assessed by<br />
<strong>Lewisham</strong> Homes, Regenter B3 and RSLs?<br />
<strong>Lewisham</strong> Homes<br />
<strong>Lewisham</strong> Homes aim to undertake post<br />
inspections of 10% of communal repairs to<br />
assess the quality of the repair; and customer<br />
satisfaction surveys are carried out.<br />
Current overall satisfaction with the repairs<br />
service suggests that 85% of respondents are<br />
either very satisfied or satisfied. 92% of post<br />
inspections passed the quality check. In<br />
addition, all operatives employed by the<br />
Repairs Service have a sample of their work<br />
checked on a monthly basis to ensure the<br />
quality of repairs and any sub-contractors used<br />
are also checked.<br />
Regenter B3<br />
Post inspections on all day to<br />
day repairs are carried out by<br />
the contractor over the value of<br />
£200. There are regular<br />
inspections, audits and<br />
contractual KPIs used to<br />
monitor the standard of repairs<br />
and maintenance. The results<br />
of these inspections are sent to<br />
the <strong>Council</strong> via a monthly<br />
<strong>prog</strong>ress report and recorded<br />
on the Contractor’s asset<br />
management system. Estate<br />
inspections (to which residents<br />
are invited) are carried out<br />
monthly.<br />
RSL<br />
Independent Monthly<br />
customer satisfaction<br />
surveys are used;<br />
together with post<br />
inspection of randomly<br />
selected jobs based on<br />
value and work type.<br />
Hyde:<br />
•On large contracts<br />
the project consultant<br />
monitors the quality of<br />
the work.<br />
•Post inspections are<br />
carried out on a 10%<br />
sample of repairs.<br />
•Estate inspections to<br />
which residents are<br />
invited are carried out<br />
quarterly.<br />
•Annual detailed<br />
inspections of the<br />
common parts of all<br />
blocks are carried out<br />
by Property Services<br />
Surveyor.<br />
22 The <strong>Council</strong>’s obligations to leaseholders