foster carer prog - Council meetings - Lewisham Council

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Appendices answered question 29 skipped question 6 15. Do you consider yourself to be a disabled person? Response Percent Response Count Yes 10.3% 3 No 89.7% 26 answered question 84 skipped question 11 16. Are you male or female? Response Percent Response Count Female 44.8% 13 Male 55.2% 16 76 The Council’s obligations to leaseholders
Appendices Appendix C: The Committee’s Survey results – free text section Lewisham Homes 1. With ‘best value’ it is always the lowest cost (cheapest) bid that is appointed for contracts. This results in the quality of work not being of lasting value, and some work has had to be done again by a better contractor. A specification of good quality should be set out for contractors to adhere to and to meet. This investment in quality would save money in the medium and long term. 2. 2008-£6000 (almost) each for a flat roof. 2009-new door - no estimate, no warning of when work will start or by whom. No lock on front door for over 4 months! 2009-£1000(almost) maintenance charge! Not value for money at all. Lewisham Homes have not responded to phone calls or 5 emails re: front door. 3. We do not receive any service as a leaseholder. 4. Q4 I organise my own repairs. Council doesn’t seem interested. Q5 wanted to report need for repairs to outside stairs during recent estate inspection. They did not visit this part. Q6 Repeatedly requested precise details of work carried out. It is never provided. Q7 I can never find out exactly what I am paying for regarding repairs. Q10 No! Recently discovered we are paying a ‘flat rate’. This decision made by ‘focus and special needs groups’. this appears to mean we could pay for repairs etc. for other estates! I am not happy! 5. The Service Charge for Deloraine House went up by 30% last year - we did not get 30% more work/cleaning done. It cannot keep increasing year on year by so much. I am disgusted. we seem to be paying for council tenants. 6. I am extremely unsatisfied with the services as I have lived here for over 4 years, have paid for services every year and have had no repairs or maintenance done, apart from a leaking roof being continually badly ‘temporarily repaired’! It is and has been ongoing. 7. I have lived in the building of Bence House for over 16 years. Only twice the corridors have been painted. They look dated, run-down, old fashioned. the cleaning of corridors is poor. Any faults/repairs take too long to fix. Some of the problems have not been fixed/repaired, although I had been reporting them over 2 years. 8. Leaseholders should only foot the bill for works done to their properties not tenants as well. The works done so far is poor. I will be replying back to Lewisham’s most recent threatening letter with the The Council’s obligations to leaseholders 77
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The Council’s obligations to leas
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Chair’s introduction Cllr Alex Fe
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Executive summary for each leasehol
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Key lines of enquiry • When will
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Methodology The results of the surv
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Questionnaire and focus groups 6. T
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Questionnaire and focus groups •
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Page 21 and 22:
Findings A: Background 19. There ar
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Findings B: The Standard of Repairs
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Findings 32. We asked if compensati
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 77: Appendices answered question 33 ski
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112: Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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