foster carer prog - Council meetings - Lewisham Council

Recommendations
Recommendation
Prioritisation
(ST, MT, LT)
Responsibility
for action (M,
ED, PO etc.)
Evidence Base
(O, EW, L etc.)
Action to be taken
Measure of success
Reviewing
external repairs
and decoration
cycle
MT (to be
considered by
end of
2010/11
financial year)
PO (Lewisham
Homes)
L, O
L - results of
questionnaire
and focus
groups, pp9 –
15; p21, para 36
– 38
Consideration to be
given to adopting a 5
year external repairs
and decoration cycle,
in line with other
providers.
Leaseholders more
satisfied with
appearance of their
property and estate.
O – p19, paras
27 – 29
Review separate
charges levied in
addition to service
charge bill
MT (to be
considered by
end of
2010/11
financial year)
PO (Lewisham
Homes)
L
L - results of
questionnaire
and focus
groups, pp9 –
15; p33, paras
76-79
O – p26, para
52
Charges for Anti-Social
Behaviour, Customer
Services and Resident
Consultation no longer
levied on top of the
existing service charge.
Leaseholders in street
properties should not
be required to pay a
charge for anti-social
behaviour services.
Leaseholder
satisfaction with
service charges
increased
Introducing a flat
rate service charge
management fee
ST (to be in
place by
2010/11
financial year.)
ED, PO
(Regenter B3)
O, L
L – results of
questionnaire
and focus
groups, pp9 –
15; p33, paras
76-79
Regenter B3 service
charge management
fee should be aligned
with Lewisham Homes.
Leaseholders feel
that service charge
management fees
are more
transparent and
equitable.
O – p26, para
52;
p32, paras 70-
75;
p39, para 97
58 The Council’s obligations to leaseholders