foster carer prog - Council meetings - Lewisham Council

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Recommendations

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Recommendations Recommendation Prioritisation (ST, MT, LT) Responsibility for action (M, ED, PO etc.) Evidence Base (O, EW, L etc.) Action to be taken Measure of success Reviewing external repairs and decoration cycle MT (to be considered by end of 2010/11 financial year) PO (Lewisham Homes) L, O L - results of questionnaire and focus groups, pp9 – 15; p21, para 36 – 38 Consideration to be given to adopting a 5 year external repairs and decoration cycle, in line with other providers. Leaseholders more satisfied with appearance of their property and estate. O – p19, paras 27 – 29 Review separate charges levied in addition to service charge bill MT (to be considered by end of 2010/11 financial year) PO (Lewisham Homes) L L - results of questionnaire and focus groups, pp9 – 15; p33, paras 76-79 O – p26, para 52 Charges for Anti-Social Behaviour, Customer Services and Resident Consultation no longer levied on top of the existing service charge. Leaseholders in street properties should not be required to pay a charge for anti-social behaviour services. Leaseholder satisfaction with service charges increased Introducing a flat rate service charge management fee ST (to be in place by 2010/11 financial year.) ED, PO (Regenter B3) O, L L – results of questionnaire and focus groups, pp9 – 15; p33, paras 76-79 Regenter B3 service charge management fee should be aligned with Lewisham Homes. Leaseholders feel that service charge management fees are more transparent and equitable. O – p26, para 52; p32, paras 70- 75; p39, para 97 58 The Council’s obligations to leaseholders
Glossary ALMO EXOR KLOE L&Q LVT Regenter B3 RSL Arms Length Management Organisation A list of pre-qualified suppliers also used by the Council Key line of enquiry London and Quadrant Leasehold Valuation Tribunal A consortium of companies specialising in housing management, repairs and refurbishment including Pinnacle (housing management services); Higgins PLC (refurbishment works); and Equipe (repairs and maintenance). Registered Social Landlord The Council’s obligations to leaseholders 59
Page 1 and 2:
The Council’s obligations to leas
Page 3 and 4:
Chair’s introduction Cllr Alex Fe
Page 5 and 6:
Executive summary for each leasehol
Page 7 and 8:
Key lines of enquiry • When will
Page 9 and 10: Methodology The results of the surv
Page 11 and 12: Questionnaire and focus groups 6. T
Page 13 and 14: Questionnaire and focus groups •
Page 21 and 22: Findings A: Background 19. There ar
Page 23 and 24: Findings B: The Standard of Repairs
Page 25 and 26: Findings 32. We asked if compensati
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55 and 56: Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59: Recommendations Recommendation Prio
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109 and 110: Appendices Leaseholders were asked
Page 111 and 112:
Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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