foster carer prog - Council meetings - Lewisham Council

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Appendices Leaseholders were given 7 area/objectives and asked which they considered to be the three most important and the three most in need of improvement. The results were: service/objective most important most need improvement repairs and maintenance 63% 63% value for money 60% 57% anti-social behaviour 38% 39% Leaseholders were asked which additional services they would like Lewisham Homes to offer leaseholders for which leaseholders would pay for directly, the responses were: • repairs inside the property 71% • gas servicing 45% • acting as managing agents for leaseholders sub-letting 24%. Leaseholders were asked about their satisfaction with the general condition of the exterior and shared areas of the block/building: level of satisfaction percentage very satisfied 5% fairly satisfied 33% neither satisfied or dissatisfied 16% fairly dissatisfied 25% very dissatisfied 21% summary satisfied 38% dissatisfied 46% 106 The Council’s obligations to leaseholders
Appendices Leaseholders were asked about their satisfaction with value for money level of satisfaction percentage very satisfied 3% fairly satisfied 30% neither satisfied or dissatisfied 17% fairly dissatisfied 26% very dissatisfied 23% summary satisfied 33% dissatisfied 49% Leaseholders were asked specifically about satisfaction with repairs and maintenance to communal areas. level of satisfaction percentage very satisfied 4% fairly satisfied 26% neither satisfied or dissatisfied 20% fairly dissatisfied 23% very dissatisfied 26% summary satisfied 30% dissatisfied 49% The Council’s obligations to leaseholders 107
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The Council’s obligations to leas
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Chair’s introduction Cllr Alex Fe
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Executive summary for each leasehol
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Key lines of enquiry • When will
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Methodology The results of the surv
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Questionnaire and focus groups 6. T
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Questionnaire and focus groups •
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Findings A: Background 19. There ar
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Findings B: The Standard of Repairs
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Findings 32. We asked if compensati
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Findings section 20 notice covering
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Findings Key lines of enquiry 42. W
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Findings 46. Regenter accepted that
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Findings 50. How many Lewisham leas
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Findings 54. What is the process fo
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Findings 57. What payment options a
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Findings 62. What is the value of o
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Findings • during a falling marke
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Findings 78. Examples of comments l
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Findings 83. How do Lewisham Homes
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Findings 85. Are leaseholders provi
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e answered within 10 working days a
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Findings noted that the external fa
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Recommendations Our recommendations
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Recommendations allow a clear and c
Page 57 and 58: Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107: Appendices Appendix F: Lewisham Hom
Page 111 and 112: Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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