foster carer prog - Council meetings - Lewisham Council

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Appendices Leaseholders were asked about their level of understanding of service charge information provided by Lewisham Homes level of understanding percentage very well 18% fairly well 47% neither 7% not well 17% badly 9% no opinion 2% summary very/fairly well 65% not well/badly 26% Of those leaseholders responding to the survey 26% (150) said they had had major works (e.g. major repairs, refurbishments works, improvements or upgrades to building or communal areas) completed in the last 12 months. These leaseholders were asked about their satisfaction with value for money level of satisfaction percentage very satisfied 1% fairly satisfied 20% neither satisfied or dissatisfied 15% fairly dissatisfied 23% very dissatisfied 41% summary satisfied 21% dissatisfied 64% 108 The Council’s obligations to leaseholders
Appendices The leaseholders who had had major works carried out in the previous twelve months were asked about their satisfaction with various aspects of the process level of consultation information quality of level of payment satisfaction with the provided work charge/cost options homeowner available very satisfied 8% 10% 10% 2% 8% fairly satisfied 31% 32% 20% 14% 30% neither satisfied or dissatisfied 14% 13% 27% 11% 25% fairly dissatisfied 16% 22% 16% 23% 11% very dissatisfied 31% 25% 27% 50% 26% summary satisfied 39% 42% 30% 16% 38% dissatisfied 47% 47% 43% 73% 37% The survey was carried out in November 2008, therefore the responses on repairs and maintenance relate to the period prior to Building Services being transferred to Lewisham Homes. Similarly the major works contracts would have been commissioned and started by Lewisham Council prior to transfer of this function to Lewisham Homes. It should be noted that the Lewisham Council Building Services Department transferred to Lewisham Homes in November 2008 at which time the responsibility for undertaking repairs passed to the ALMO. Consequently the Lewisham Homes leaseholders in the surveys will generally be commenting on repairs carried out by Lewisham Council prior to the transfer. The Council’s obligations to leaseholders 109
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The Council’s obligations to leas
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Chair’s introduction Cllr Alex Fe
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Executive summary for each leasehol
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Key lines of enquiry • When will
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Methodology The results of the surv
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Questionnaire and focus groups 6. T
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Questionnaire and focus groups •
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Findings A: Background 19. There ar
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Findings B: The Standard of Repairs
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Findings 32. We asked if compensati
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Findings section 20 notice covering
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Findings Key lines of enquiry 42. W
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Findings 46. Regenter accepted that
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Findings 50. How many Lewisham leas
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Findings 54. What is the process fo
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Findings 57. What payment options a
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Findings 62. What is the value of o
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Findings • during a falling marke
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Findings 78. Examples of comments l
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Findings 83. How do Lewisham Homes
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Findings 85. Are leaseholders provi
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e answered within 10 working days a
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Findings noted that the external fa
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Recommendations Our recommendations
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Recommendations allow a clear and c
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Recommendations Recommendation Prio
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
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Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108: Appendices Appendix F: Lewisham Hom
Page 109: Appendices Leaseholders were asked
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foster carer prog - Council meetings - Lewisham Council

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