foster carer prog - Council meetings - Lewisham Council

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Recommendations

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Recommendations Recommendations Key Prioritisation: ST – Short term (requiring action immediately); MT – Medium term; LT – Long term Responsibility: M – Mayor; ED - Executive Director; PO - Partner organisation Evidence Base: O - Evidence received from officers; EW - Evidence received from external witnesses (housing managers); L - Evidence received from leaseholders Recommendation Prioritisation (ST, MT, LT) Responsibility for action (M, ED, PO etc.) Evidence Base (O, EW, L etc.) Action to be taken Measure of success Reviewing the Council’s clienting procedures ST (to be in place by 2010/11 financial year) ED O, L L – results of questionnaire and focus groups, pp9 – 15; p22, para 38 O - p39, para 97 Action to be taken The review should assess whether current procedures are sufficient to ensure value for money for leaseholders. The focus should be on: 1. How to make sure that Lewisham Homes and Regenter B3 check the quality of repairs, maintenance and major works in a sufficiently robust manner. 2. How to make sure that Lewisham Homes and Regenter B3 ensure the bills they issue are accurate. 3. Implementing a mechanism whereby Lewisham Homes and Regenter B3 are required to make a reduction to the annual service charge bill if performance targets fall below a certain level. New clienting procedures implemented. Leaseholders’ satisfaction increased as quality of work and accuracy of bills improves; and reductions are made to service charge bills if performance dips below agreed standard. 54 The Council’s obligations to leaseholders
Recommendations Recommendation Prioritisation (ST, MT, LT) Responsibility for action (M, ED, PO etc.) Evidence Base (O, EW, L etc.) Action to be taken Measure of success Review Payment Options ST (to be in place by 2010/11 financial year) ED O, L L – results of questionnaire and focus groups, pp9 – 15; p33, paras 76-79 O – p23, para 43 As part of the review consideration should be given to: 1. Extending the time allowed for the service charge to be paid from 10 to 12 months. 2. Extending the time allowed for major works bills to be paid, to allow staged payments over two years from the date the final bill is issued. 3. Encouraging leaseholders to start making provision for major works as soon as the initial notice is issued. 4. Implementing onaccount billing for each leasehold property, where regular payments can be made to contribute to major works. New payment options developed. Leaseholders’ satisfaction increased as time allowed to pay bills is extended. Investigating the possibility of encouraging the transfer of the freehold to leaseholders MT (policy to be in place by end of 2010/11 financial year) ED/PO L Results of questionnaire and focus groups, pp9 – 15 Investigate how the collective right to enfranchisement of the freehold under Part I of the Leasehold Reform, Housing and Urban Development Act 1993 can be encouraged amongst leaseholders. Leaseholders apply to take on the freehold where feasible. Advising potential leaseholders of the implications of buying a leasehold property before they purchase ST (For action in 2010/11 financial year) ED/M L Results of questionnaire and focus groups, pp9 – 15 Consider how potential leaseholders might be provided with more information on the implications of owning leasehold property before they purchase (e.g. approaching the CAB, facilitating meetings between Housing Providers and local Solicitors etc.) New leaseholders fully aware of their rights and responsibilities The Council’s obligations to leaseholders 55
Page 1 and 2:
The Council’s obligations to leas
Page 3 and 4:
Chair’s introduction Cllr Alex Fe
Page 5 and 6: Executive summary for each leasehol
Page 7 and 8: Key lines of enquiry • When will
Page 9 and 10: Methodology The results of the surv
Page 11 and 12: Questionnaire and focus groups 6. T
Page 13 and 14: Questionnaire and focus groups •
Page 21 and 22: Findings A: Background 19. There ar
Page 23 and 24: Findings B: The Standard of Repairs
Page 25 and 26: Findings 32. We asked if compensati
Page 27 and 28: Findings section 20 notice covering
Page 29 and 30: Findings Key lines of enquiry 42. W
Page 31 and 32: Findings 46. Regenter accepted that
Page 33 and 34: Findings 50. How many Lewisham leas
Page 35 and 36: Findings 54. What is the process fo
Page 37 and 38: Findings 57. What payment options a
Page 39 and 40: Findings 62. What is the value of o
Page 41 and 42: Findings • during a falling marke
Page 43 and 44: Findings 78. Examples of comments l
Page 45 and 46: Findings 83. How do Lewisham Homes
Page 47 and 48: Findings 85. Are leaseholders provi
Page 49 and 50: e answered within 10 working days a
Page 51 and 52: Findings noted that the external fa
Page 53 and 54: Recommendations Our recommendations
Page 55: Recommendations allow a clear and c
Page 59 and 60: Recommendations Recommendation Prio
Page 61 and 62: Glossary ALMO EXOR KLOE L&Q LVT Reg
Page 63 and 64: key legislation relating to the man
Page 65 and 66: Appendices Appendix B: Results of t
Page 67 and 68: Appendices answered question 93 ski
Page 79 and 80: Appendices Appendix C: The Committe
Page 81 and 82: Appendices Ruddock requested this.
Page 83 and 84: Appendices block my window. The ini
Page 85 and 86: Appendices in the bill being carrie
Page 87 and 88: Appendices previous officers are ov
Page 89 and 90: Appendices unreliably overcharged.
Page 91 and 92: Appendices area much better managed
Page 93 and 94: Appendices Appendix D: Results of t
Page 95 and 96: Some of the leaseholders had been t
Page 97 and 98: Appendices become damp and start cr
Page 99 and 100: Appendices “We were told to get a
Page 101 and 102: Appendices “Our communal area is
Page 103 and 104: Appendices that there was a mistake
Page 105 and 106: Appendices Appendix E: Regenter B3
Page 107 and 108:
Appendices Appendix F: Lewisham Hom
Page 109 and 110:
Appendices Leaseholders were asked
Page 111 and 112:
Appendices The leaseholders who had
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foster carer prog - Council meetings - Lewisham Council

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