Customer Guide - visit site - Grande Communications

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10Your TV ServiceiPad TiVo App: Get Ultimate Control and Easily Search and DiscoverFavorite Shows & MoviesThe app brings the best of what TiVo has to offer on a second screen:so you can surface new content, view guides, schedule and managerecordings, get recommendations, or investigate a particular actor’sentire resume–all without interrupting your program.Your iPad, iPod or Android mobile device turns into the ultimate TiVocompanion and takes your TV watching experience to a whole new level.Download the TiVo App from the Apple App Store or the Google Play.Note: To use the app, you’ll need to make sure that the “NetworkRemote Control” setting is enabled on your device. From TiVo Central,select Settings & Messages > Settings > Remote, CableCARD, & Devices >Network Remote Control.Parental ControlsYour TiVo Premiere/Premiere Q DVR from Grande gives you two greatways to make sure your family has access to only those shows you wantthem to watch.Using Parental ControlsFrom the TiVo Central screen, choose ‘Settings & Messages,’ then‘Settings,’ then ‘Parental Controls.’ (Or, select the padlock icon fromthe large channel banner.) The padlock icon in the channel bannershows the current state of Parental Controls.• Off No password or controls are set. The icon is dim and unlocked.• On Password and controls are set. The icon is bright and locked.• Temporarily Off Controls are set but turned off. The icon is bright andunlocked.Changing Parental Controls SettingsOnce Parental Controls are on, you must enter your Parental Controlspassword to change any Parental Controls settings.Turn on Parental Controls. Use the number buttons on the remote controlto enter a four-digit password, then enter the same password again forconfirmation.Turn off Parental Controls. Enter the password, and press SELECT.When Parental Controls are off, the password is deleted and anyone canview any shows or watch any channels.Temporarily turn off Parental Controls. Either enter the passwordto watch a show or channel, or select ‘Temporarily turn off ParentalControls’ from the Parental Controls screen. When Parental Controlsare temporarily turned off, any show or channel can be viewed, but thepassword is still required to change Parental Controls settings.Auto Re-lock. When Parental Controls are temporarily turned off, theyre-lock automatically after four hours of no remote control activity.Parental Controls won’t re-lock in the middle of a show. Use this settingto disable Auto Re-lock.Change the Password. While Parental Controls are on, select ‘ChangePassword’ from the Parental Controls screen. Enter a new password,then re-enter the new password to confirm.Setting rating for TV and movies. Movies originally meant for releaseto theaters have a different rating system from shows made for TV. Userating limits to set rules for both rating systems, as well as for specifictypes of TV content. Select the rating type to change it.TV rating limit. Ratings shaded in green are not locked; ratings in red arelocked. Use the UP/DOWN arrows to adjust which ratings are locked.Movie rating limit. Ratings shaded in green are not locked; ratings inred are locked. Use the UP/DOWN arrows to adjust which ratings arelocked.Block by TV content. Types of content marked by broadcasters as ableto be blocked are listed. Select each type of content you want to blockand use the UP/DOWN arrows to adjust which ratings are blocked(shaded in red). Ratings in gray do not apply to that type of content.For example, a TV-Y show would not have V-Violence content so thereis nothing to block.Block Unrated Programs. Some movies and TV shows are unrated.Use this setting to block all unrated movies or TV shows.Manage Other Ratings. Additional regional ratings may be available.Pay-Per-ViewOrdering PPV1. Browse through the channel guide for the PPV program you areinterested in viewing.2. When you find a program of interest, highlight the title and pressSELECT.3. Press SELECT again to view the PPV information.4. Follow the on-screen instructions.Note: Check the Channel Guide at www.mygrande.com for a listing ofyour Pay-Per-View specific channels.
11Your TV ServiceTiVo StreamTiVo Stream adds flexibility to your TV experience by letting you streamshows to mobile devices in your home, or download shows and takethem anywhere life takes you.• You can start watching a show you haven’t even recorded yet.Begin recording a show and instantly start watching it anywherewithin your home. It’s as good as live TV on your mobile devices.• Wirelessly download shows to your mobile device and watch themwhen you want, where you want.• Available on your favorite devices: iPad, iPhone and iPod touch.Android phones and tablets available in early 2013.TiVo Stream Installation GuideWhat You Will Need• One or more iPad, iPhone or iPod touch devices running iOS5.1 or later• At least one TiVo Premiere /Premiere Q series DVR• Free TiVo App for iPad, iPhone or iPod touch• A wired Ethernet or MoCA connection between yourTiVo Premiere/Premiere Q and home network.Customer Installation InstructionsFollow these 6 simple steps for installing your TiVo Stream.1. Write down your TiVo Stream’s TiVo Service Number (TSN).You may need this number during the setup process, or if you contactCustomer Service. You can find the TSN on the bottom of the device.It is a 15-digit number.TSN: ___-___-___-___-___2. On your iPad or other mobile device,download or update the TiVo App.To stream or download shows from your TiVo Premiere/Premiere Q, youwill need the latest version of the TiVo App. If you don’t already have theTiVo App, download it from the App Store and install it on your device.If you already have the TiVo App, make sure it’s up to date(version 2.0 with no updates pending).Note: Compatible with iPad, iPhone and iPod touch devices runningiOS5.1 or later. Visit www.tivo.com/stream for other devicecompatibility.Not all programs may be transferred due to copy protectionmechanisms used by copyright owners under the FCC’s encodingrules (47 C.F.R. 76.1904).3. Check your TiVo Premiere/Premiere Q network connection.Verify that your TiVo is connected to your home network using either awired Ethernet or MoCA connection.Wired Ethernet: Connect your TiVo Premiere/Premiere Q to an openport on your router or to an Ethernet jack in your wall using an Ethernetcable (shown below).MoCA: To use a MoCA connection, you must have MoCA enabled inyour home. Then, connect the coaxial cable coming from the wall thethe CABLE/MoCA port on the back of the TiVo Premiere/Premiere Q.For more information on MoCA, see www.tivo.com/moca.4. Upgrade your device list.Running “Test Internet Connection” ensures that your TiVo Premiere/Premiere Q can download the latest list of devices in its share group,which now includes the recently added TiVo Stream.From TiVo Central, select: Settings & Messages > Settings > Network> View Network Diagnostics > Test Internet Connection.NOTE: You can also write your TSNnumber on the back cover of thisbooklet for future quick reference.
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Customer Guide - visit site - Grande Communications

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