Customer Guide - visit site - Grande Communications

More documents

Recommendations

Info

52How to Read your Monthly BillHow to Read Your Monthly BillYour Monthly Bill from Grande Communications is Easy to Read• A quick summary of charges on the front page gives you accuratefees at a glance.• Detailed charges on following pages allows you to see all yourcurrent transactions.• Special announcement, customer service information and paymentinstructions are in special sections that are easy to find andunderstand.• Larger format is clear, simple and color/highlighted sections helpsdifferentiate various charges.Go Green!Sign Up For Paperless BillingYou can set up paperless billing by visiting billing.mygrande.comUnderstanding your Monthly Bill1 Account PINYou will be prompted by Customer Service to provide this4-digit security PIN when inquiring about your account.2 Contact UsFlexible options to help you reach us.3 SummaryTotal charges, payments, credits and balance due.4 Messaging CenterImportant account information or news from Grande.5 Payment CouponSimply tear it off and return with your check/money order.6 Payment DetailsTransaction information during this billing period.7 Detailed ChargesDetailed charges for each service that you have with Grande.8 Taxes and FeesConsolidated detail of taxes and fees applied to youraccount, in one simplified section.
How to Read your Monthly Bill5316427835This is a sample bill for demonstration only. Specific services subject to availability. Please contact Grande for details.
Page 1 and 2:
Customer Guide
Page 3 and 4: Your TV Service1Your TV ServiceWith
Page 5 and 6: Your TV Service3Using Your TiVo Rem
Page 7 and 8: Your TV Service5Parental ControlsPa
Page 9 and 10: Your TV Service7Parental ControlsPa
Page 11 and 12: Your TV Service9My Shows: All your
Page 13 and 14: 11Your TV ServiceTiVo StreamTiVo St
Page 15 and 16: Your TV Service13FlexScreenFlexScre
Page 17 and 18: Your TV Service15Connecting Your Co
Page 19 and 20: Your TV Service17To Connect a DVD P
Page 21 and 22: Your TV Service19What is the red li
Page 23 and 24: Your TV Service21
Page 25 and 26: Your Internet Service23Getting Conn
Page 27 and 28: Your Internet Service25Logging in t
Page 29 and 30: Your Internet Service33 274. The Cu
Page 31 and 32: Your Internet Service33 29Set Up Ou
Page 33 and 34: Your Internet Service33 318. At thi
Page 35 and 36: Your Internet Service33Wireless Hom
Page 37 and 38: Your Internet Service33 35What Inte
Page 39 and 40: Your Phone Service33 37Using Your P
Page 41 and 42: Your Phone Service39Grande Username
Page 43 and 44: Your Phone Service41Call WaitingCal
Page 45 and 46: Your Phone Service43Call Forwarding
Page 47 and 48: Your Phone Service453. You will hea
Page 49 and 50: Your Phone Service47Message Notific
Page 51 and 52: Your Phone Service49Changing your P
Page 53: Your Phone Service51FAQ’sWhere ca
show all

Customer Guide - visit site - Grande Communications

Create successful ePaper yourself

Delete template?

Save as template?