Customer Guide - visit site - Grande Communications

52How to Read your Monthly BillHow to Read Your Monthly BillYour Monthly Bill from Grande Communications is Easy to Read• A quick summary of charges on the front page gives you accuratefees at a glance.• Detailed charges on following pages allows you to see all yourcurrent transactions.• Special announcement, customer service information and paymentinstructions are in special sections that are easy to find andunderstand.• Larger format is clear, simple and color/highlighted sections helpsdifferentiate various charges.Go Green!Sign Up For Paperless BillingYou can set up paperless billing by visiting billing.mygrande.comUnderstanding your Monthly Bill1 Account PINYou will be prompted by Customer Service to provide this4-digit security PIN when inquiring about your account.2 Contact UsFlexible options to help you reach us.3 SummaryTotal charges, payments, credits and balance due.4 Messaging CenterImportant account information or news from Grande.5 Payment CouponSimply tear it off and return with your check/money order.6 Payment DetailsTransaction information during this billing period.7 Detailed ChargesDetailed charges for each service that you have with Grande.8 Taxes and FeesConsolidated detail of taxes and fees applied to youraccount, in one simplified section.