Customer Guide - visit site - Grande Communications

32Your Internet ServiceEmail PhishingPhishing is the term used by Internet scammers who imitate legitimatecompanies in emails to entice people to share user names, passwords,account information or credit card numbers. The term Phishing comesfrom the fact that Internet scammers are using increasingly sophisticatedlures as they “fish” for users’ private information. The most commonploy is to copy the look and feel of a web page from a major site anduse that design to set up a nearly identical page that appears to be partof the company’s site.There are several steps you can take to make sure you never fall for oneof these scams:• Always be suspicious of any email or phone call that asks for yourpersonal account information, such as a usernames, passwords,and account numbers. Emails, phone calls, text messages, instantmessage, or Web logs that appear to come from a reliable sourcemay not always be authentic.• Grande will never ask for billing or payment information throughemail.• Always be extra cautious when giving out your personalinformation on the phone.• Always ensure that you are using a secure server when submittingcredit card information. You can be sure you are using a secureserver by checking the beginning of the web address in yourInternet browser address bar – it should be https:// rather than justhttp://.• Contact your bank or credit card company if you think you mayhave replied to a fraudulent email with sensitive personal information.Online SecurityWe want you to have a secure, hassle-free online experience. GrandeCommunications can help with our SecureIT Security Package that weoffer to our Internet customers for free. SecureIT is an advanced,all-in-one Internet security tool from a leading security software providerthat can help protect your computer from harmful viruses, hackers andprivacy threats.SecureIT Includes:• Full anti-virus protection leveraging the largest continuously updated library of virus definitions to keep your PC or laptop safe.• A software firewall that monitors the connections of your PC/laptopand ensure that only allowed and safe data and traffic can bepassed between your computer and the world.• Spyware and pop-up blocking technology that stops unwanted adsand potentially malicious spyware dead in their tracks. Together,these services act like an alarm system and police squad to protectyour PC.• Anti-phishing database watches for suspect sites and alerts youwhen you hit a destination that might be fraudulent. This liveprotection protects you in a manner often overlooked byconventional security solutions.• Microsoft Windows Updates Alerting, which makes sure you havethe latest updates from Microsoft for your PC.Downloading and Installing SecureITWhen you activate your Internet service with Grande you will be sent anemail to your Grande email address. This email will contain instructionsand the software key to download SecureIT.SecureIT Basic will support up to 3 different computers for each account,enabling your whole family to be protected. It will run on any Windowsplatform, but is not Mac compatible. SecureIT Plus will supply additionalsupport on a per computer basis.Important: Please contact Grande Customer Service if you have notreceived the installation email.