Wambo Coal AEMR 2010-2011 - Peabody Energy

NoDate & TimeReceivedNature of ComplaintAction Taken By WamboAppendix 4: Register of Community ComplaintsWambo Coal Pty Limited2010-2011 AEMROnce aware of the problem, the lighting plant was immediately relocated.As the complainant also mentioned, there was a delay in response from Wambo due to a problem with ourHotline. As a result the Community Enquiries Line has been upgraded to a 24 hour manned call centreOpen Cut contractor have been briefed on the seriousness of the complaint. Lighting guidance maps andtool box talks with posters positioned in crib rooms have been implemented27 8/03/2011 Blast (dust/fumes) Community member called to register blast fumes/dust from recent blast event.2811/03/20117.45amNoise29 15/03/2011 Noise30 16/03/2011 Lighting3132337/04/2011Blast (noise/vibration)3.40pm5/05/2011 Horn Noise26/05/2011 Horn NoiseCommunity member left a message on the Wambo Community Enquiries Line at 7.45am, indicatingoperational noise was excessive all night, but especially from approx 2am to 6.30am.Investigationsindicated no unusual operations were occurring during the period described by complainant. Atmosphericconditions during this period may have contributed to increased noise.Community member left a message on the Wambo Community Enquiries Line at 10.07pm, indicatingoperational noise was excessive all night, no specific time was given, given the time of the phone call to theWambo Coal Community Enquiry Line, investigations are focused between the hours of 9.00pm to11.00pm.Noise results indicated that at no time during the night time period (6.00pm – 10.00pm) or the eveningperiod of recording (10.00pm-6.00am) did the Low Frequency readings exceed Wambo Coal consentconditions for operational noise. Winds were from the SSE. Residence of complainant is South of Wambooperations.Community member called Community Enquiry line registering compliant with Wambo lighting tower inOpen cut operations shining directly to his residence. Peabody Enviro staff contacted Downer EDI Opencut mining staff. Upon inspection it was discovered that the lighting tower was directed towards thecomplainant’s residence. Documentation (e-mail correspondence, power-point presentation delivered attool box talks) was presented to Wambo personnel from Downer EDI showing that communication hadbeen given to all personnel in Open Cut operations regarding the issue of placement of lighting plantstowards the South of Open Cut operations.Community member called Community Enquiries Line to register a complaint regarding the blast eventwhich took place on the 07/04/2011 at approx 3.35pm. He said the glass in a few photo frames wasdamaged. Offers to cover costs of replacement were made twice and rejected by complainantBlast levels at Homestead Monitor did not exceed limits and no results were recorded from any othermonitor, including Muller. Shot design was very small and not predicted to cause excessivevibration/overpressure. Low cloud and moderate wind from ESE may have enhanced vibration at OliverResidence.Community member called Community Enquiries Line to register a complaint regarding excessive hornnoise from the evening before. Replied to Wayne via phone. Not at home, left a message. Investigated withDowner EDI of operational patterns for the night before. Diggers were located higher than normal in thealluvia’s. Investigating alternate signal/communication systems for diggers and haul truck communication.Community member called Community Enquiries Line to register a complaint regarding excessive hornnoise from Investigated with Downer EDI of operational patterns for the night before. Diggers were locatedhigher than normal in the alluvia’s and further north in the new development area of Montrose Pit.Investigating alternate signal/communication systems for diggers and haul truck communication.