Wambo Coal AEMR 2010-2011 - Peabody Energy

aemcWambo Coal Mine, Rail Loop and Coal LoaderIndependent Environmental Audit – Minister’s Condition of ApprovalM4 Recording of pollution complaintsM4.1 The licensee must keep a legible record of all complaints made tothe licensee or any employee or agent of the licensee in relation topollution arising from any activity to which this licence applies.M4.2 The record must include details of the following:(a) the date and time of the complaint;(b) the method by which the complaint was made;(c) any personal details of the complainant which were provided bythe complainant or, if no such details were provided, a note to thateffect;(d) the nature of the complaint;(e) the action taken by the licensee in relation to the complaint,including any follow-up contact with the complainant; and(f) if no action was taken by the licensee, the reasons why noaction was taken.M4.3 The record of a complaint must be kept for at least 4 years after thecomplaint was made.M4.4 The record must be produced to any authorised officer of the EPAwho asks to see them.M5 Telephone complaints lineM5.1 The licensee must operate during its operating hours a telephonecomplaints line for the purpose of receiving any complaints frommembers of the public in relation to activities conducted at thepremises or by the vehicle or mobile plant, unless otherwisespecified in the licence.M5.2 The licensee must notify the public of the complaints line telephonenumber and the fact that it is a complaints line so that the impactedcommunity knows how to make a complaint.M5.3 Conditions M5.1 and M5.2 do not apply until 3 months after:(a)the date of the issue of this licence or(b)if this licence is a replacement licence within the meaning of theProtection of the Environment Operations (Savings andTransitional) Regulation 1998, the date on which a copy of thelicence was served on the licensee under clause 10 of thatregulation.M6 Requirement to monitor volume or massM6.1 For each discharge point or utilisation area specified below, thelicensee must monitor:(a) the volume of liquids discharged to water or applied to the area;(b) the mass of solids applied to the area; Site Water Management Plan,2010 Site Water Monitoring Program,Jan 2010YesYesYesNotedYesYesNotedYesEnvironmental Complaints register is kept by the EnvironmentDepartment and a summary reported in the AEMR‟s.Complaints recorded in the Environment Complaints registerinclude the information required under M4.2.All complaints are recorded on an electronic spreadsheet andthe files are archived for keeping at least 4 years. Complaintrecords were sighted for 2006 to 2011 during the audit.Wambo maintains a 24 hour community information line. Thetelephone number is 02 6570 2245.The Wambo 24 hour community information line - telephonenumber 02 6570 2245 is included in the quarterly WamboCommunity and Environment Newsletters.Conditions M5.1 and M5.2 are active.Monitoring of Point 4 occurs in accordance with therequirements of EPL condition M6.1.trevor brown & associates 115applied environmental management consultants