Wambo Coal AEMR 2010-2011 - Peabody Energy

2010-2011 AEMRfive complaints recorded from another communitymember during the 2010-2011 reporting period. Atotal of seventeen complaints were registeredthrough WCPL complaints hotline, with oneanonymous complaint via the OEH Hotline. Anumber of the community complaints related tonoise and lighting enquiries (Figure 4.1). Allcommunity complaints were managed inaccordance with WCPL’s Community ComplaintsProcedure.A comparison between the numbers of complaintsreceived this year with those received in previousyears is presented in Table 4.2. The number ofcomplaints received increased from the previousreporting period by approximately 45%. A register ofcomplaints and the company’s response to resolveany issues are presented in Appendix 4.Page 77