Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Business Reviewpatients and are trained to signpost anypatient concerns.To improve hand hygiene with staff andTrust visitors, each ward has a floor handhygiene graphic on the floor and wallstogether with gel dispensers.Patient feedbackboards located atthe entrance toeach ward andLCD screensthroughout theTrust promotethe actions takenwithin specificclinical areasto evidencetheir actionsand responsesto patientfeedback in aframework of“you said wedid”.Patientstories are presentedat the Board of Directors meetings andmeetings of the Healthcare AssuranceCommittee.LCD screens have been furtherdeveloped to support patient educationto include the friends and family test andencouraging patients to ask questionsregarding their treatment and care.The Orthopaedic Directorate isdeveloping an innovative mobile phoneapp which will be free to patients,designed to provide information on theirphysiotherapy exercises and informationon what to bring to hospital for theirsurgery. They have also been shortlistedfor a patient safety award for the totalknee replacement patient advice magnet.Publication of the Friends and FamilyTest is provided at ward entrances andis available on LCD screens, the internetand in the main atrium in accordance withthe Department of Health directive.Ensuring the best patientinformation to support care andtreatmentDuring the year, the Trust workedtowards, and achieved a new certificationstandard for patient information. TheInformation Standard is a certificationscheme and quality mark, supportedby the Department of Health, for allorganisations producing evidence-basedhealth information for the public. It helpspatients and the public to quickly identifyreliable sources of quality, evidencebasedinformation through the use of aneasily recognised quality mark.The Trust’s information was assessedby The Royal Society for Public Health(RSPH) in April 2013. While the patientinformation process is largely thesame, the Trust has made the followingimprovements:l the policy includes patient informationon the websitel there is a new approval form whichmust be submitted with all leafletsl a readership panel has been set up,made up of patients and members ofthe publicl greater focus on referencingYou can find out more about theInformation Standard atwww.theinformationstandard.orgThe Patient Information Group continuedto approve a high number of leaflets tosupport patient care. During the year 423leaflets were submitted, 408 (96%) ofwhich were approved within one month.A large number of these leaflets are forsurgery, medicine, speciality servicesand ophthalmology, all of which are fullycompliant with the Information Standard.The Patient Information Monitoring Groupmeets quarterly to ensure the continuedquality of information.The Trust also received a national awardfor its patient films. You can find out moreon page 16.Annual Report and Accounts 2012/13 37