Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

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Quality ReportThe Trust’s overall indicator score for2012 is 68.8 out of 100, the same scoreattained in 2011.Trust’s CQUIN results have been aboveboth the national and South WestStrategic Health Authority’s average since2010.The 2012 results showed that the Trusthad improved significantly from 2011 inrelation to two of the CQUIN questions:l Q32 Were you as involved as youwanted to be in decisions about yourcare and treatment?l Q56 Did a member of staff tell youabout your medication side effects towatch for when you went home?Picker Inpatient Survey July 2012The Trust participated in the PickerInstitute Inpatient Survey 2012. Theraw data from the survey is analysedseparately by the CQC as part of theNational Inpatient Survey 2012.A total of 850 patients from the Trust weresent a copy of the questionnaire, of which461 were returned, giving a response rateof 59%. The national average responserate was 48%.The survey highlighted many positiveaspects of the patient experience. TheTrust was significantly better than averageon 12 questions in comparison with 68Trusts administered by Picker.The first table on the following pageindicates the survey questions wherethe Trust was statistically better than theother participating trusts. The secondtable indicates the two questions where incomparison to other trusts our scores arestatistically lower.The Trust was statistically lower thannational average scores when patientsreported having to share bath or showerfacilities with members of the oppositesex and they did not feel they wereoffered enough food choices.Most patients were highly appreciativeof the care they receive. However, thesurvey results did identify some areasfor improving the patient experience.Action plans are in place to improveperformance.84Annual Report and Accounts 2012/13
Quality ReportCancer patient experienceA cancer patient experience surveypublished in September 2012demonstrated a wide variety of resultsin the individual clinical domains. Therewere 64 questions in the survey across15 domains. The Trust’s performance issummarised below:l 25 ‘green’ placing us in the top 20%of trusts nationally.l 5 areas show statistically significantimprovement based on the previoussurvey in 2012.l 2 ‘reds’ placing the Trust in the lowestscoring 20% of trusts nationally:l Patient offered written assessmentand care planl Staff explained how the operationhad gone in an understandablewayThe clinical nurse specialists in eachof the specialties have worked with themulti-disciplinary team and made sitespecific action plans. Key actions toaddress the two specific areas of concernincluded:l Ensuring all clinical nurse specialistsand clinicians had attended an‘advanced communication’ course.Throughout the autumn individualswere booked and attended theregionally available course andfurther courses are being provided in2013/14.l Identifying a lead and implementingthe Information PrescriptionProgramme. This is being led throughthe cancer nurse practitioner inthe Oncology Unit. It is a nationalprogramme aspiring to deliver apersonalised approach to informationgiving, based on need. This involvesselecting appropriate information froman ‘information pathway’ relevantfor the patient and constructingan individualised ‘informationprescription’.Annual Report and Accounts 2012/13 85
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The Royal Bournemouth and Christchu
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Foreword from the Chief Executive2.
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Directors’ Reportl to work with p
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Directors’ ReportKaren Allman, Di
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Directors’ ReportParamedics now t
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Directors’ ReportNurses shortlist
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Directors’ ReportAnother ‘gold
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Directors’ ReportGenerous donatio
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Directors’ Reportl surveying pati
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Business ReviewSafetyThe Trust achi
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Business ReviewPatients received ti
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Business ReviewBringing together th
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Business Reviewto ensure patient ca
Page 33 and 34: Business Review4.5 Trends and facto
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Page 37 and 38: Business Reviewpatients and are tra
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Page 45 and 46: Business ReviewSignificantly worsen
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Page 53 and 54: Business ReviewSustainableManagemen
Page 55 and 56: Business ReviewOrganisational and w
Page 57 and 58: Business ReviewPerformance data: Wa
Page 59 and 60: Quality Report5. Quality Report 201
Page 61 and 62: Quality ReportThe data is recorded
Page 63 and 64: Quality Reportl Provide ward scorec
Page 65 and 66: Quality ReportStatements of Assuran
Page 67 and 68: Quality ReportHead and Neck Oncolog
Page 69 and 70: Quality ReportNational Confidential
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Page 73 and 74: Quality Reportthree serious inciden
Page 75 and 76: Quality ReportPatient safety and qu
Page 77 and 78: Quality ReportClean environmentAs p
Page 79 and 80: Quality ReportThe Department of Hea
Page 81 and 82: Quality ReportIn May 2013, the Trus
Page 83: Quality ReportThe Trust’s overall
Page 87 and 88: Quality ReportReal time patient fee
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Page 93 and 94: Quality ReportQuality IndicatorData
Page 95 and 96: Quality ReportThe Trust has a simil
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Page 103 and 104: Quality ReportAnnex C - Independent
Page 105 and 106: Quality ReportLimitationsNon-financ
Page 107 and 108: Governance ReportNon-ExecutiveDirec
Page 109 and 110: Governance Reportl reviews the inte
Page 111 and 112: Governance ReportMeetings of the No
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Page 117 and 118: Governance ReportName Title Constit
Page 119 and 120: Governance ReportAs at 31 March 201
Page 121 and 122: Financial AccountsFinancial Stateme
Page 123 and 124: Financial AccountsThe Foundation Tr
Page 125 and 126: Financial AccountsAccounting Office
Page 127 and 128: Financial AccountsThe risk and cont
Page 129 and 130: Financial AccountsThere has been an
Page 131 and 132: Financial Accountsmonitoring meetin
Page 133 and 134: Financial AccountsAnnual Quality Re
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Financial AccountsAuditors’ Repor
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Financial AccountsStatement of Comp
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Financial AccountsStatement of Chan
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Financial AccountsNotes to the acco
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Financial Accounts1.3 Expenditure o
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Financial Accountsanticipated to ha
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Financial Accountsl the sale must b
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Financial AccountsLoans and receiva
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Financial Accountsworking capital f
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Financial Accounts4.2 Other operati
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Financial Accounts8 Operating lease
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Financial Accounts10 Retirements du
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Financial Accounts15 Impairment of
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Financial Accounts18.3 Provision fo
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Financial Accounts23 Prudential bor
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Financial AccountsDuring the year t
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Financial Accounts28 Financial inst
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Financial Accounts30 Losses and spe
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The Royal Bournemouth and Christchu
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Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

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