Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Quality Reportl At times abbreviations are used andexplanations are not close to handmaking the text hard to follow.l The document presents the readerwith a wealth of information, at timescomplex, and it would be helpful ifthere was more explanatorynarrative clarifying how well the Trustwas performing against theirobjectives. At times the comparatorsare local and at others national, andagain this makes the documentdifficult to interpret, and makes it hardfor the reader to assess how well theTrust is performing.l The language is also quite technicalin places and perhaps could betempered in order to make thedocument more accessible and easyto read.The Panel will be giving thought as tohow better to engage with the Trust overthe course of the year, and will have theTrust’s Quality Account as an agendaitem at its Autumn meeting. In preparationfor that the Panel requests the following:l To be provided with a final version ofthe Quality Account 2012-13 as thereare a number of gaps in information inthe draft version.l To be appraised of the success of themeasures the Trust will be, and has,implemented as a result of the nationaland local clinical audits they reporton in this Quality Audit 2012 - 13, in 6months time.l To be informed of the outcome ofthe Trust’s contact with the CQC andMonitor in respect of their decision toadhere to the Charlson Index for thecoding standard that caused them tobe non compliant when theirInformation governance assessmentwas completed.l To be informed of the outcomeof the reports to the InformationCommissioner’s Office of the 3serious incidents that are referred toin the Quality Account 2012 -13.l To be informed as to the number ofcomplaints that were upheld in 2011-2012 and in 2012 - 2013.l To be informed of the outcome of thecomplaint that is being investigated bythe Ombudsman and of the twocurrently being assessed.The Royal Bournemouth andChristchurch Hospitals NHSFoundation Trust Council ofGovernorsThe Council of Governors hasappreciated that its views on thequality priorities for the Trust and theQuality Report itself are being requestedat an earlier stage so that it has greateropportunity to make a meaningfulcontribution through the consultationprocess. This year the process alsoinvolved a short questionnaire whichwas sent to the Council of Governorswhich asked for the Governors’ views onthe consultation process for setting the2012/13 quality priorities for the Trust andthe Trust’s performance and reportingagainst these. The survey also asked forthe Governors’ views on potentialquality objectives for 2013/14. TheCouncil of Governors supports thequality priorities which have been set andthe focus on a smaller number of keypriorities. The results of the surveyidentified that reporting on performancerelating to urinary tract infections couldbe improved and this was referred to theInfection Control Team and also a needfor greater awareness of the Trust’sperformance on implementing an end oflife care strategy and this is beingdeveloped through training for the Councilof Governors in 2013.However, the Council of Governors wasslightly disappointed that the ability of theCouncil of Governors to set a localindicator to be included in theindependent assurance report on theQuality Report to the Council ofGovernors was been replaced by anindicator mandated by Monitor. TheCouncil of Governors recognised the98Annual Report and Accounts 2012/13