Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Quality Reportimportance of gaining assurance onincidents resulting in severe harm topatients with the ability to benchmarkdata with other foundation trusts, as allfoundation trust would be using the samemandated indicator, but did not wantto impose the additional administrativeburden or cost of selecting a second localindicator.The Council of Governors, through itsScrutiny Committee, has alsocontributed to the quality assuranceprocess at the Trust through its ownaudits and was pleased to gain thesupport of the Board of Directors for therecommendations following its audit onpatient discharge letters presented during2012/13.Over the past year Royal Bournemouthand Christchurch Hospitals NHSFoundation Trust has striven to maintainits focus on improving the quality of careprovided to individuals. The keypriorities identified for 2012/13 focussedupon delivering harm free care. During theyear there was a recorded reduction inthe number of catheter associated urinarytract infections, with improvementinitiatives taking place to reduce harmfrom falls, pressure ulcers and venousthromboembolism.The CCG has not been actively engagedin the development of the QualityImprovement Priorities that the Trust hasset for 2013/4; these priorities have beenagreed following discussion withGovernors and Directors. The CCGsupports the decision to consolidate uponthe quality improvement work undertakenin 2012/13 and looks forward toworking with Royal Bournemouth andChristchurch Hospitals NHS FoundationTrust over the coming year.Bournemouth LINks Commentfor Royal Bournemouth &Christchurch Hospitals NHSFoundation Trust QualityAccount 2012Bournemouth LINks are pleased tocomment on their work with the RoyalBournemouth & Christchurch HospitalsNHS Foundation Trust over the last year.LINks welcomed the Trusts commitmentto improving the feedback that it receivedabout the Patient Experience, through itsown endeavours and by working with theLINk and other organisations, and usingthis feedback to help it make informeddecisions about changes to its services.In 2011, the LINk encouraged the Trustto be more pro-active about gatheringservice user feedback and using it to planand design services.In 2011 - 2012, the Trust hasimplemented a program of real timemonitoring and targeted patient surveysin relation to high priority issues andareas. We note that the information thathas been gathered to date, has beenused to as supporting evidence to changethe way that services are delivered withinthe Trust. We feel that by displaying thefeedback at the entrance of each ward/department, shows the transparency ofthe process and the Trusts commitmentto listening and acting upon, the patient’svoice.Working with the TrustIn the 2011 Quality Account - the LINkexpressed an interest in undertaking a“leaving hospital survey”. This piece ofwork was successfully undertaken in2012. The full report can be viewed byvisiting www.makesachange.org.ukThe LINk was very impressed with theTrusts response and action plan.Annual Report and Accounts 2012/13 99