Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Quality Reportpriorities for the year ahead includinggathering the views of patients, publicand carers using real time feedback;collating information from claims,complaints and adverse incidentsand using the results of internal andexternal clinical audits and patientsurveys to inform performance in relationto patient care, experience and safety.It is pleasing to see that a recent CareQuality Commission re-inspection foundthe Trust compliant in outcomestandards for areas such as consent,care and welfare, safety and estatesand that the Trust was rated the secondbest hospital in England on quality in anindependent report.Thank you once again for the opportunityto comment on a well researched andcomprehensive Quality Account.Yours sincerelyCouncillor the Rev. Charles MeachinChairman Health and Social CareOverview and Scrutiny CommitteePoole Borough CouncilBournemouth BoroughCouncil’s Health Overviewand Scrutiny CommitteeThe Scrutiny Panel would like to thankthe Trust for giving them the opportunityto comment on the Trust’s Quality Audit,and in so doing engage with them overthe future delivery of quality services tothe local population.The Panel would also like to congratulatethe Trust on it’s achievements in 2012 -13, and endorse the quality improvementpriorities identified for 2013- 14. Throughsetting out the series of changes that theyhave put in place during the course ofthe year, and by listing their detailedaction plans for 2013 - 14 the Trustdemonstrates that they are anorganisation keen to put things rightand, are continuing to strive to makeimprovements to the patient experience.The Panel was asked to comment on thereport content and any omissions thatshould be included. The response that thePanel is able to give is limited as the draftdocument contained a number ofomissions, and the time given forresponse was very limited not allowingfor time to receive a presentation from,or have any discussions directly with theTrust.Comments are as follows:l The document would benefit fromhaving a clear executive summarywhich gives an overview of how theTrust performed against the areas forimprovement they set themselves for2012 / 13, and then states theoutcomes they will be striving toachieve in 2013 / 14. This would alsoserve as a frame of reference for therest of the document, giving contextto the wealth of information laterpresented.l The document might also benefit fromhaving some sort of index.Annual Report and Accounts 2012/13 97