Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Quality ReportThe Trust’s overall indicator score for2012 is 68.8 out of 100, the same scoreattained in 2011.Trust’s CQUIN results have been aboveboth the national and South WestStrategic Health Authority’s average since2010.The 2012 results showed that the Trusthad improved significantly from 2011 inrelation to two of the CQUIN questions:l Q32 Were you as involved as youwanted to be in decisions about yourcare and treatment?l Q56 Did a member of staff tell youabout your medication side effects towatch for when you went home?Picker Inpatient Survey July 2012The Trust participated in the PickerInstitute Inpatient Survey 2012. Theraw data from the survey is analysedseparately by the CQC as part of theNational Inpatient Survey 2012.A total of 850 patients from the Trust weresent a copy of the questionnaire, of which461 were returned, giving a response rateof 59%. The national average responserate was 48%.The survey highlighted many positiveaspects of the patient experience. TheTrust was significantly better than averageon 12 questions in comparison with 68Trusts administered by Picker.The first table on the following pageindicates the survey questions wherethe Trust was statistically better than theother participating trusts. The secondtable indicates the two questions where incomparison to other trusts our scores arestatistically lower.The Trust was statistically lower thannational average scores when patientsreported having to share bath or showerfacilities with members of the oppositesex and they did not feel they wereoffered enough food choices.Most patients were highly appreciativeof the care they receive. However, thesurvey results did identify some areasfor improving the patient experience.Action plans are in place to improveperformance.84Annual Report and Accounts 2012/13