Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Business Reviewl errors, near misses and incidentsl violence, bullying and harassmentl occupational health and safetyl infection control and hygienel health and well-beingl background detailsPrevious years have shown that the Staff Survey is a consistent indication of staffopinion and action plans undertaken following the surveys have resulted in significantimprovements.The 2012 response rate was 56.2%, a reduction of 4.8% since 2011 although greaterthan the average Picker Institute response rate of 45.6%.Compared to the 2011 Staff Survey, the Trust scored significantly better on sevenquestions and significantly worse on seven questions. There was no significantdifference on 65 questions:Significantly improvement on the following questions: 2011 2012No infection control training 6% 3%No training on how to handle confidential information 13% 7%No training on how to deliver good patient care 40% 27%Do not feel trusted to do my job 3% 1%Not able to do my job to a standard I am pleased with 20% 10%Communication between senior management and staff is noteffective44% 34%Discrimination from manager/team leader or other colleagues 6% 4%In the past year there has been a focus on increasing the amount of governancetraining, at induction and mandatory training, which is reflected in staff having beentrained on how to handle confidential information. Induction and mandatory trainingalso includes various elements of training on patient care. Also, the Trust has increasedcommunication to staff to keep them well informed about changes and to seek theiropinions.The Trust scored significantly worse in the following seven areas and an action plan isin place for the next 12 months. You can read more about how the Trust is committedto patient care on page 34.44Annual Report and Accounts 2012/13