Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Business ReviewStaff pledgesThe staff pledges are taken from the NHS Constitution which was published in January2009 and updated in March 2012 and 2013. The Trust has scored well overall -average or better than average in all but three of the staff key findings for staff pledges:l % of staff agreeing that their role makes a difference to patientsl % witnessing potentially harmful errors, near misses or incidents in the last monthl % experiencing violence from patients, relatives or the public in the last 12 monthsChange since 2011surveyRanking, compared to allacute trusts in 2012Staff pledge 1:To provide all staff with clear roles, responsibilitiesand rewarding jobs.% of staff feeling satisfied with thequality of work and patient care theyare able to deliver% agreeing that their role makes adifference to patientsl No changel No changel Average! Below(worse than) averageWork pressure felt by staff - √ Lowest (best) 20%Effective team workingl No change √ Highest (best) 20%% working extra hoursl No change √ Below(better than) averageStaff pledge 2:To provide all staff with personal development, access toappropriate training for their jobs and line management supportto succeed.% receiving job-relevant training,learning or development in last12 months- √ Above(better than) average% appraised in last 12 monthsl No change l Average% having well-structured appraisalsin last 12 monthsl No changel AverageSupport from immediate managersl No change √ Highest (best) 20%46Annual Report and Accounts 2012/13