Annual Report and Accounts 2012/13 - Royal Bournemouth Hospital

Business ReviewThe following has also been carried outthroughout the year:l an audit on leaflet racks throughoutthe organisation showing complianceof 75%. All non-compliant leafletsidentified were external leaflets. Thesehave subsequently been reviewed andadded to the Trust’s approved list ofpatient information providersl an audit of Trust leaflets was carriedout against the organisation’sminimum criteria, which achievedcompliance of 86%l staff training took place on howto produce good quality patientinformation and the approval processPatient safety walkroundsThe Board of Directors and governorscarried out nine walkrounds as part ofits patient safety programme during theyear. The walkrounds encourage staffto feedback on their experiences. Stafffelt that they worked well and they wereable to express any concerns they had.Subsequent actions from the visit arefollowed up and good practice is sharedwith other wards. In addition to thepatient safety walkrounds, members ofthe Board visit others areas on informaloccasions. A plan has now been devisedfor 2013 walkrounds including night visits.The Francis Report raised a numberof questions nationally on the level oftransparent ward to Board reportingthroughout the organisation. To ensurethis, the following is carried out:l the Board hears a patient story inthe public part of the Board meeting.Sometimes the patient attends themeeting. This includes accountsfrom both grateful patients who havereceived quality care and those whoseexperience could have been betterl governors ask questions at the endof part one of the monthly Board ofDirectors’ meetingsl the Board closely monitors quality ofcare and patient outcomes througha performance report. Non-executivedirectors provide appropriatechallenge where necessary38l the Governor Scrutiny Committeecarries out at least one independentreview each year on a patient topic.Recent examples include patientdischarge letters and hospital at night.Governors review evidence, suchas patient and staff surveys, beforepresenting their findings to the Boardl each clinical area displays their patientfeedback from a multitude of sourcesincluding real time patient surveys andpatient experience comments cardsl staff can approach any director orsenior manager should they feel thatthere are areas of care provided at ourhospitals that do not meet our highstandardsl patient comments received via theNHS Choices / Patient Opinionwebsites are monitored at Boardlevel by the Patient Experience andCommunications Committeel governors and other volunteers carryout real time patient surveys, talking topatients while they are still in hospital.Feedback is provided to clinicalleaders so that it can be acted onquickly and learning sharedl the Trust takes part in independentnational patient surveys (you can readmore on page 36)l staff, governors and patients areencouraged to speak out when theydon’t think something is right. Staffare encouraged to report adverseincidents that are followed up closelyl the Care Quality Commission carriesout unannounced inspections to allhealthcare providers to check thatessential standards of quality andsafety were being met (you can readabout the Trust’s full compliancefollowing an unannounced inspectionon page 27)The Trust is very proud of its staff and theservices provided for patients but boththe Board and staff are not complacent.We know that we can always do better toimprove the experience for our patients.Annual Report and Accounts 2012/13