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Belgacom Twist 600 - Help and support - Belgacom

Belgacom Twist 600 - Help and support - Belgacom

Belgacom Twist 600 - Help and support - Belgacom

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Service (Customer Care)Service (Customer Care)Questions <strong>and</strong> answersThe table below contains a list of commonproblems <strong>and</strong> possible solutions.The display is blank.1. The h<strong>and</strong>set is not switched on.¥ Press <strong>and</strong> hold the end call key a.2. The battery is flat.¥ Charge the battery or replace it(¢ page 11).Not all menu options are displayed.The menu display is reduced (St<strong>and</strong>ard mode).¥ Activate extended menu display (Expertmode) (¢ page 24).No Base flashes on the display.1. The h<strong>and</strong>set is outside the range of thebase.¥ Move the h<strong>and</strong>set closer to the base.2 The range of the base is reduced becauseeco mode is activated.¥ Deactivate eco mode (¢ page 55) orreduce the distance between the h<strong>and</strong>set<strong>and</strong> the base.3. The base is not switched on.¥ Check the mains adapter of the base(¢ page 10).Please register h<strong>and</strong>set flashes on the display.H<strong>and</strong>set has not been registered with the baseor has been deregistered.¥ Register the h<strong>and</strong>set (¢ page 56).H<strong>and</strong>set does not ring.1. The ringtone is deactivated.¥ Activate the ringtone (¢ page 64).2. Call divert set for "All Calls".¥ Deactivate call divert (¢ page 31).3. The telephone only rings when the phonenumber is transferred.¥ Activate the ringtone for anonymouscalls (¢ page 64).You cannot hear a ringtone/dialling tonefrom the fixed line network.The phone cord supplied has not been used orhas been replaced by a new cord with thewrong pin connections.¥ Please always use the phone cord suppliedor ensure that the pin connections are correctwhen purchasing from a retailer(¢ page 10).Error tone sounds after system PIN prompt.You have entered the wrong system PIN.¥ Reset the system PIN to 0000 (¢ page 67).Forgotten the system PIN.¥ Reset the system PIN to 0000 (¢ page 67).The other party cannot hear you.You have pressed the mute key h.The h<strong>and</strong>set is "muted".¥ Activate the microphone again(¢ page 29).The number of the caller is not displayeddespite CLIP.Calling Line Identification is not enabled.¥ The caller should ask the network providerto enable Calling Line Identification (CLI).You hear an error tone when keying an input(a descending tone sequence).Action has failed/invalid input.¥ Repeat the operation.Watch the display <strong>and</strong> refer to the userguide if necessary.You cannot listen to messages on the networkmailbox.Your PABX is set for dial pulsing.¥ Set your PABX to tone dialling.70

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