Carrier-to-Carrier Guidelines Ver.17 - Verizon

Sub-Metrics – Trouble Duration Intervals, continuedMR-4-05 % Out of Service > 2 HoursProducts Trunks:• Interconnection Trunks (CLEC)Calculation Numerator DenominatorMR-4-06ProductsNumber of trunk troubles OOS, wherethe trouble clear date and time minus thetrouble receipt date and time is greaterthan two (2) hours.% Out of Service > 4 HoursResale:• Specials non DS0 andDS0• Specials DS1 and DS3Number of Total OOS trunk troubles (Loopand Central Office).UNE:• Specials non DS0 andDS0• Specials DS1 andDS3Trunks:• InterconnectionTrunks (CLEC)Calculation Numerator DenominatorMR-4-07ProductsNumber of troubles OOS, where thetrouble clear date and time minus troublereceipt date and time is greater than four(4) hours.% Out of Service > 12 HoursResale:• POTS – Business• POTS - Residence• 2 Wire DigitalServices (ISDN)UNE:• Loop• 2-Wire Digital Loop• 2-Wire xDSL LoopsNumber of OOS troubles (Loop and CentralOffice).Trunks:• InterconnectionTrunks (CLEC)Calculation Numerator DenominatorNumber of troubles OOS, where thetrouble clear date and time minus troublereceipt date and time is greater than 12hours.Number of OOS troubles (Loop and CentralOffice).VZEAST201003-NY200909Version 17.0102