Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Change Management Notifications sentwithin required time frames.Total number of Change Management Noticessent.VZEAST201003-NY200909Version 17.030
Function:PO-5 Percent On Time Notice of Interface OutageDefinition:This metric measures the amount of time that elapses between VZ identification of a Verizon interfaceoutage and VZ notification to CLECs that an outage exists. Notification is sent via electronic mail when aVerizon system outage occurs that prevents the CLECs from performing transactions for Pre-Ordering,Ordering, or Maintenance through any of the production interfaces and the outage affects more than oneCLEC.Note: Notification of Network Outages (different than Interface Outages) are covered in the NetworkPerformance section. Detailed information on network outages can also be found on the Verizon PartnerSolutions website. For the purpose of this measure, scheduled interface downtime where CLECs wereprovided with advanced notification (> 24 hours) of the downtime in compliance with Verizon ChangeManagement Guidelines is not considered an outage.Exclusions:• Troubles reported by a CLEC that were not reported to Verizon’s designated trouble reporting center,which is the PSCC.• Outages exclusively identified at month-end EnView reconciliation process.Performance Standard:95%Report Dimensions:Company:• CLEC AggregateGeography:• Verizon EastSub-MetricsPO-5-01 % On Time Notice of Interface OutageCalculation Numerator DenominatorNumber of outage notifications sentwhere the date and time of outagenotification to CLECs minus date andtime the interface outage was identifiedby VZ is less than or equal to 20minutes.Total number of interface outages.VZEAST201003-NY200909Version 17.031
Page 1: Carrier-to-Carrier GuidelinesPerfor
Page 4 and 5: PR-6 INSTALLATION QUALITY..........
Page 6 and 7: GE-2-01 % OF ACCESS REQUEST RESPONS
Page 8 and 9: INTRODUCTIONThis section of the Ver
Page 10 and 11: URL ReferencesVerizon references UR
Page 12 and 13: GENERAL NOTESVerizon North includes
Page 14 and 15: Retail Analog Compare Table, contin
Page 16 and 17: Sub-CodeProduct2200 Resale Specials
Page 18 and 19: Sub-Code6000 Systems MetricsProduct
Page 20 and 21: Function:PO-1 Response Time OSS Pre
Page 22 and 23: Formula:∑ Response Times for each
Page 24 and 25: Function:PO-2 OSS Interface Availab
Page 26 and 27: PO-2 Formula:(Number of hours sched
Page 28 and 29: Report DimensionsCompany:• CLEC A
Page 32 and 33: Function:PO-6 Software ValidationDe
Page 34 and 35: Report Dimensions:Company:• CLEC
Page 36 and 37: Section 2Ordering Performance(OR)OR
Page 38 and 39: OR-1 Definition, continued:Notes:(1
Page 42 and 43: Sub-Metrics OR-1 Order Confirmation
Page 44 and 45: Function:OR-2 Reject TimelinessDefi
Page 46 and 47: Performance Standard - Reject Timel
Page 48 and 49: Sub-Metrics - OR-2 Reject Timelines
Page 50 and 51: Function:Definition:Exclusions:•P
Page 52 and 53: Sub-Metrics Timeliness of Completio
Page 54 and 55: Function:OR-6 Order AccuracyDefinit
Page 56 and 57: OR-6-04 % Accuracy - Directory List
Page 58 and 59: Function:Definition:Exclusions:Repo
Page 60 and 61: Function:OR-10 PON Notifier Excepti
Page 62 and 63: Function:OR-11 Timeliness of Provid
Page 64 and 65: Function:OR-13 % of Large Job Hot C
Page 66 and 67: Function:PR-1 Average Interval Offe
Page 68 and 69: Sub-Metrics - PR-1 Average Interval
Page 70 and 71: Function:PR-3 Completed within Spec
Page 72 and 73: Sub-Metrics PR-3 % Completed within
Page 76 and 77: Sub-Metrics (continued) PR-4 Missed
Page 78 and 79: Function:PR-5 Facility Missed Order
Page 80 and 81:
Sub-Metrics (continued) Facility Mi
Page 82 and 83:
Sub-MetricsPR-6-01 % Installation T
Page 84 and 85:
Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87:
Definition.Note: For all types of H
Page 88 and 89:
Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91:
Function:MR-1 Response Time OSS Mai
Page 92 and 93:
Sub-MetricsMR-1-01Average Response
Page 94 and 95:
Function:MR-2 Trouble Report RateDe
Page 96 and 97:
•MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99:
Sub-MetricsMR-3-01 % Missed Repair
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Exclusions:• Troubles reported on
Page 102 and 103:
Sub-Metrics - Trouble Duration Inte
Page 104 and 105:
Function:MR-5 Repeat Trouble Report
Page 106 and 107:
Section 5Network Performance(NP)NP-
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Report Dimensions - NP-1 Percent Fi
Page 110 and 111:
Report Dimensions:Company:• CLEC
Page 112:
Function:NP-6 NXX Updates (Applicab
Page 115 and 116:
Function:BI-2 Timeliness of Carrier
Page 117 and 118:
Definition, continuedClosure• A c
Page 119 and 120:
Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122:
Function:BI - 6 Completeness of Usa
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Function:BI - 8 Non-Recurring Charg
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Section 7Operator Services & Direct
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Function:OD-3 DA Database Update Ac
Page 129 and 130:
General (GE)Function:GE-1 Directory
Page 131 and 132:
Function:GE-3 Bona Fide Request Res
Page 133 and 134:
Report Dimensions:Company:• CLEC
Page 135 and 136:
GlossaryApplication DateASRVZ Admin
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Cut-Over WindowDedicated FinalTrunk
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2-Wire Digital This service provide
Page 141 and 142:
RejectRun ClockSegmentSOPSpecial Se
Page 143 and 144:
Product identification descriptions
Page 145:
Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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