Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Function:OR-6 Order AccuracyDefinition:This metric measures the percent of orders completed as ordered by the CLEC. Two (2) dimensions aremeasured. The first is a measure of order confirmations sent from Verizon to the CLEC with error. Thesecond measure is focused on the percent of fields populated correctly on the Verizon order.Methodology:For sub-metric OR-6-01, VZ uses a manual audit process of sampled orders. A random sample ofapproximately 300orders for Resale and UNE Loop/Complex/LNP each month, (15 orders randomlysampled each business day) are pulled from Request Manager (for Order Accuracy). VZ comparesrequired fields on the latest version of the LSR to the completed Verizon Service Order(s) 12 . Refer toAppendix M for a list of fields reviewed by Verizon.Samples are identified using random number generation from Verizon’s Wholesale Ordering systems.For sub-metric OR-6-03, the measure is a percentage of all confirmations sent due to Verizon erroragainst the total number of confirmations sent in the reporting month.The OR-6-04 sub-metric is reported in the following states only: DC, MD, RI, VA and WV.Exclusions:• Orders entered by the CLEC that flow-through.Performance Standard:OR-6-01: 95% orders without Verizon errors.OR-6-03: not more than 5% of LSRCs resent due to Verizon error.OR-6-04: The state specific standards for sub-metric OR-6-04 are as follows:VA & WV: 98%DC & RI: 95%MD: September 2004 through August 2005: 97%MD: September 2005: 98%12 For the due date field, Verizon compares the Local Service Request Confirmation (LSRC) to the completedVerizon service order(s).VZEAST201003-NY200909Version 17.054
Report Dimensions:Company:• CLEC AggregateGeography:OR-6-01:• Verizon North: NY, CT, MA and RI• PA, DE: PA/DE [Combined]• NJ: State Specific• MD, DC, VA, WV: MD, DC, VA,WV [Combined]OR-6-03: State SpecificOR-6-04:• MD, DC, VA, WV, RI: State SpecificNote 1: OR-6-03 is reported at a statespecific level for both Resale and UNESub-MetricsOR-6-01 % Service Order AccuracyProducts • Resale and UNE Loop/Complex/LNP (combined)Calculation Numerator DenominatorNumber of orders sampled minus orderswith errors for specified product.Number of orders sampled for specifiedproduct.OR-6-03 % Accuracy – LSRCProducts Resale UNE:• Loop/Complex/LNPCalculation Numerator DenominatorNumber of LSRCs resent due to error. Number of LSRCs.VZEAST201003-NY200909Version 17.055
Page 1:
Carrier-to-Carrier GuidelinesPerfor
Page 4 and 5: PR-6 INSTALLATION QUALITY..........
Page 6 and 7: GE-2-01 % OF ACCESS REQUEST RESPONS
Page 8 and 9: INTRODUCTIONThis section of the Ver
Page 10 and 11: URL ReferencesVerizon references UR
Page 12 and 13: GENERAL NOTESVerizon North includes
Page 14 and 15: Retail Analog Compare Table, contin
Page 16 and 17: Sub-CodeProduct2200 Resale Specials
Page 18 and 19: Sub-Code6000 Systems MetricsProduct
Page 20 and 21: Function:PO-1 Response Time OSS Pre
Page 22 and 23: Formula:∑ Response Times for each
Page 24 and 25: Function:PO-2 OSS Interface Availab
Page 26 and 27: PO-2 Formula:(Number of hours sched
Page 28 and 29: Report DimensionsCompany:• CLEC A
Page 30 and 31: Change Management Notifications sen
Page 32 and 33: Function:PO-6 Software ValidationDe
Page 34 and 35: Report Dimensions:Company:• CLEC
Page 36 and 37: Section 2Ordering Performance(OR)OR
Page 38 and 39: OR-1 Definition, continued:Notes:(1
Page 42 and 43: Sub-Metrics OR-1 Order Confirmation
Page 44 and 45: Function:OR-2 Reject TimelinessDefi
Page 46 and 47: Performance Standard - Reject Timel
Page 48 and 49: Sub-Metrics - OR-2 Reject Timelines
Page 50 and 51: Function:Definition:Exclusions:•P
Page 52 and 53: Sub-Metrics Timeliness of Completio
Page 56 and 57: OR-6-04 % Accuracy - Directory List
Page 58 and 59: Function:Definition:Exclusions:Repo
Page 60 and 61: Function:OR-10 PON Notifier Excepti
Page 62 and 63: Function:OR-11 Timeliness of Provid
Page 64 and 65: Function:OR-13 % of Large Job Hot C
Page 66 and 67: Function:PR-1 Average Interval Offe
Page 68 and 69: Sub-Metrics - PR-1 Average Interval
Page 70 and 71: Function:PR-3 Completed within Spec
Page 72 and 73: Sub-Metrics PR-3 % Completed within
Page 76 and 77: Sub-Metrics (continued) PR-4 Missed
Page 78 and 79: Function:PR-5 Facility Missed Order
Page 80 and 81: Sub-Metrics (continued) Facility Mi
Page 82 and 83: Sub-MetricsPR-6-01 % Installation T
Page 84 and 85: Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87: Definition.Note: For all types of H
Page 88 and 89: Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91: Function:MR-1 Response Time OSS Mai
Page 92 and 93: Sub-MetricsMR-1-01Average Response
Page 94 and 95: Function:MR-2 Trouble Report RateDe
Page 96 and 97: •MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99: Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101: Exclusions:• Troubles reported on
Page 102 and 103: Sub-Metrics - Trouble Duration Inte
Page 104 and 105:
Function:MR-5 Repeat Trouble Report
Page 106 and 107:
Section 5Network Performance(NP)NP-
Page 108 and 109:
Report Dimensions - NP-1 Percent Fi
Page 110 and 111:
Report Dimensions:Company:• CLEC
Page 112:
Function:NP-6 NXX Updates (Applicab
Page 115 and 116:
Function:BI-2 Timeliness of Carrier
Page 117 and 118:
Definition, continuedClosure• A c
Page 119 and 120:
Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122:
Function:BI - 6 Completeness of Usa
Page 123 and 124:
Function:BI - 8 Non-Recurring Charg
Page 125 and 126:
Section 7Operator Services & Direct
Page 127 and 128:
Function:OD-3 DA Database Update Ac
Page 129 and 130:
General (GE)Function:GE-1 Directory
Page 131 and 132:
Function:GE-3 Bona Fide Request Res
Page 133 and 134:
Report Dimensions:Company:• CLEC
Page 135 and 136:
GlossaryApplication DateASRVZ Admin
Page 137 and 138:
Cut-Over WindowDedicated FinalTrunk
Page 139 and 140:
2-Wire Digital This service provide
Page 141 and 142:
RejectRun ClockSegmentSOPSpecial Se
Page 143 and 144:
Product identification descriptions
Page 145:
Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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