Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Operator Services and Databases (OD)Function:OD-2 LIDB, Routing and OS/DA PlatformsPerformance Standard:LIDB:• LIDB reply rate to all query attempts: Bellcore produced standard• LIDB query time out: Bellcore produced standard• Unexpected data values in replies for all LIDB queries: 2%• Group troubles in all LIDB queries Delivery to OS Platform: 2%800 Database: Bellcore produced standardAIN: Bellcore produced standardMetrics Not Reported:Verizon does not have the capability to report this performance area.VZEAST201003-NY200909Version 17.0126
Function:OD-3 DA Database Update Accuracy (Applicable to NJ only)Definition:Directory Assistance. For Directory Assistance updates completed during the reporting period, theupdate order that the CLEC sent to Verizon is compared to the Directory Assistance database followingcompletion of the update by Verizon. An update is “completed without error” if the Directory Assistancedatabase accurately reflects the new listing, listing deletion or listing modification, submitted by theCLEC.Methodology:This measurement will be performed using statistically valid samples.Exclusions:• None.Performance Standard:OD-3-01: Parity with Verizon Retail.Report Dimensions:Company:• CLEC Aggregate• CLEC SpecificGeography:• State SpecificSub-MetricsOD-3-01 % Directory Assistance Update Accuracy – Including Service Order (OrderActivity Post Completion Discrepancy) ErrorsCalculation Numerator DenominatorNumber of updates completed without error Total number of updates.VZEAST201003-NY200909Version 17.0127
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Carrier-to-Carrier GuidelinesPerfor
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PR-6 INSTALLATION QUALITY..........
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GE-2-01 % OF ACCESS REQUEST RESPONS
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INTRODUCTIONThis section of the Ver
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URL ReferencesVerizon references UR
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GENERAL NOTESVerizon North includes
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Retail Analog Compare Table, contin
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Sub-CodeProduct2200 Resale Specials
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Sub-Code6000 Systems MetricsProduct
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Function:PO-1 Response Time OSS Pre
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Formula:∑ Response Times for each
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Function:PO-2 OSS Interface Availab
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PO-2 Formula:(Number of hours sched
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Report DimensionsCompany:• CLEC A
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Change Management Notifications sen
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Function:PO-6 Software ValidationDe
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Report Dimensions:Company:• CLEC
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Section 2Ordering Performance(OR)OR
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OR-1 Definition, continued:Notes:(1
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Sub-Metrics OR-1 Order Confirmation
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Function:OR-2 Reject TimelinessDefi
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Performance Standard - Reject Timel
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Sub-Metrics - OR-2 Reject Timelines
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Function:Definition:Exclusions:•P
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Sub-Metrics Timeliness of Completio
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Function:OR-6 Order AccuracyDefinit
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OR-6-04 % Accuracy - Directory List
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Function:Definition:Exclusions:Repo
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Function:OR-10 PON Notifier Excepti
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Function:OR-11 Timeliness of Provid
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Function:OR-13 % of Large Job Hot C
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Function:PR-1 Average Interval Offe
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Sub-Metrics - PR-1 Average Interval
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Function:PR-3 Completed within Spec
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Sub-Metrics PR-3 % Completed within
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Page 76 and 77: Sub-Metrics (continued) PR-4 Missed
Page 78 and 79: Function:PR-5 Facility Missed Order
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Page 82 and 83: Sub-MetricsPR-6-01 % Installation T
Page 84 and 85: Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87: Definition.Note: For all types of H
Page 88 and 89: Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91: Function:MR-1 Response Time OSS Mai
Page 92 and 93: Sub-MetricsMR-1-01Average Response
Page 94 and 95: Function:MR-2 Trouble Report RateDe
Page 96 and 97: •MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99: Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101: Exclusions:• Troubles reported on
Page 102 and 103: Sub-Metrics - Trouble Duration Inte
Page 104 and 105: Function:MR-5 Repeat Trouble Report
Page 106 and 107: Section 5Network Performance(NP)NP-
Page 108 and 109: Report Dimensions - NP-1 Percent Fi
Page 110 and 111: Report Dimensions:Company:• CLEC
Page 112: Function:NP-6 NXX Updates (Applicab
Page 115 and 116: Function:BI-2 Timeliness of Carrier
Page 117 and 118: Definition, continuedClosure• A c
Page 119 and 120: Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122: Function:BI - 6 Completeness of Usa
Page 123 and 124: Function:BI - 8 Non-Recurring Charg
Page 125: Section 7Operator Services & Direct
Page 129 and 130: General (GE)Function:GE-1 Directory
Page 131 and 132: Function:GE-3 Bona Fide Request Res
Page 133 and 134: Report Dimensions:Company:• CLEC
Page 135 and 136: GlossaryApplication DateASRVZ Admin
Page 137 and 138: Cut-Over WindowDedicated FinalTrunk
Page 139 and 140: 2-Wire Digital This service provide
Page 141 and 142: RejectRun ClockSegmentSOPSpecial Se
Page 143 and 144: Product identification descriptions
Page 145: Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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