Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:PR-4 Missed AppointmentsDefinition:This metric measures the Percent of Orders completed after the due date. The PR-4 sub-metriccalculations for the report month include Orders that are complete in the billing system. (Orders that arenot billing completed in the report month are not included in the PR-4 calculations). Note: This does notapply to the following metrics, which are calculated based on physical work completion: InterconnectionTrunks (CLEC) PR-4-02, PR-4-03, and PR-4-15.For LNP: The percent of orders completed on time (not early)xDSL Loops are considered complete if completed on time on the due date. After completing theinstallation of a UNE 2-Wire xDSL Loop, Verizon will perform a cooperative continuity test for thoseCLECs that participate, as described in Appendix T of the C2C guidelines. The use of a DD-2 test or aCLECs 800 #, or a CLEC’s serial number has no impact in the determination of a completed xDSL Loop.Trunks: Includes reciprocal trunks from VZ to CLEC. For PR-4-03, the percentage of trunks completedfor which there was a missed appointment due to CLEC reasons. For PR-4-15, the percentage of trunkscompleted on or before the order due date.Metric PR-4-15 includes orders that were Customer Not Ready (CNR), and were completed in the reportmonth.Exclusions:• VZ Test Orders• Disconnect Orders (does not apply to PR-4-07)• Verizon Administrative orders• For Verizon North only: Additional Segments on orders (parts of a whole order are included in thewhole)• For PR-4-07, LNP orders without office equipment which do not have a trigger placed on the line.• For PR-4-04 2-Wire Digital, and PR-4-14 UNE 2-Wire xDSL Loop only exclude orders missed forfacility reasons.Performance Standard:Metrics PR-4-01, 4-02, 4-04 and 4-05 (except PR-4-02 Interconnection Trunks (CLEC)): Parity with VZRetail 17PR-4-02 Interconnection Trunks (CLEC): None – Analysis only.PR-4-03: No standardPR-4-07 LNP: 95% on TimePR-4-14 UNE 2-Wire xDSL Loop: 95% on Time.PR-4-15 Interconnection Trunks (CLEC) : 95% on Time17 % Missed Appointment Customer – No Standard – Not in Control of VerizonVZEAST201003-NY200909Version 17.073