Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Formula:∑ Response Times for each transaction divided by the Number of Transactions for each transaction type.Note: For all PO-1 Retail sub-metrics, the formula is: Response times for each transaction divided bythe number of simulated transactions for each transaction type.Report Dimensions:Company:• CLEC Aggregate• CLEC Specific (PO-1-09 only)ProductsCLEC Aggregate:• EDI• CORBA (Except PO-1-04)• WEB GUI / LSI/WGeography:• State SpecificNote: Metric PO-1-09 Parsed CSR does not go through the WEB GUI/LSI/W interface,therefore, sub-metric PO-1-09 does not report WEB GUI /LSI/W results.Sub-Metrics – PO-1 Response Time OSS Pre-Ordering InterfacePO-1-01 Average Response Time – Customer Service Record (CSR)Calculation Numerator DenominatorSum of all response times for CSR Number of CSR transactions.transactions.PO-1-02 Average Response Time – Due Date AvailabilityCalculation Numerator DenominatorSum of all response times for Due Date Number of DD Availability transactions.(DD) Availability.PO-1-03 Average Response Time – Address ValidationCalculation Numerator DenominatorSum of all response times for Address Number of Address Validation transactions.Validation.PO-1-04 Average Response Time – Product & Service AvailabilityCalculation Numerator DenominatorSum of all response times for Productand Service Availability.Number of Product and Service availabilitytransactions.PO-1-05 Average Response Time – Telephone Number Availability & Reservation 6Calculation Numerator DenominatorSum of all response times for TelephoneNumber Availability/Reservation.Number of Telephone NumberAvailability/Reservation transactions.6 While Address Validation can be completed on a stand-alone basis, Telephone Number reservation is alwayscombined with Address Validation. For VZ retail representatives this is a required two step process requiringtwo separate transactions.22VZEAST201003-NY200909Version 17.0
Sub-Metrics – PO-1 Response Time OSS Pre-Ordering Interface, continuedPO-1-06 Average Response Time – Mechanized Loop Qualification – xDSLCalculation Numerator DenominatorSum of all response times forMechanized Loop Qualification.Number of Mechanized Loop Qualificationtransactions.PO-1-08 % TimeoutsCalculation Numerator DenominatorNumber of transactions that timeout. Total number of transactions.PO-1-09 Average Response Time- Parsed CSRCalculation Numerator DenominatorSum of all response times for ParsedCSR transactions.Number of Parsed CSR transactions.VZEAST201003-NY200909Version 17.023
Page 1: Carrier-to-Carrier GuidelinesPerfor
Page 4 and 5: PR-6 INSTALLATION QUALITY..........
Page 6 and 7: GE-2-01 % OF ACCESS REQUEST RESPONS
Page 8 and 9: INTRODUCTIONThis section of the Ver
Page 10 and 11: URL ReferencesVerizon references UR
Page 12 and 13: GENERAL NOTESVerizon North includes
Page 14 and 15: Retail Analog Compare Table, contin
Page 16 and 17: Sub-CodeProduct2200 Resale Specials
Page 18 and 19: Sub-Code6000 Systems MetricsProduct
Page 20 and 21: Function:PO-1 Response Time OSS Pre
Page 24 and 25: Function:PO-2 OSS Interface Availab
Page 26 and 27: PO-2 Formula:(Number of hours sched
Page 28 and 29: Report DimensionsCompany:• CLEC A
Page 30 and 31: Change Management Notifications sen
Page 32 and 33: Function:PO-6 Software ValidationDe
Page 34 and 35: Report Dimensions:Company:• CLEC
Page 36 and 37: Section 2Ordering Performance(OR)OR
Page 38 and 39: OR-1 Definition, continued:Notes:(1
Page 40 and 41: Report Dimensions:Company:• CLEC
Page 42 and 43: Sub-Metrics OR-1 Order Confirmation
Page 44 and 45: Function:OR-2 Reject TimelinessDefi
Page 46 and 47: Performance Standard - Reject Timel
Page 48 and 49: Sub-Metrics - OR-2 Reject Timelines
Page 50 and 51: Function:Definition:Exclusions:•P
Page 52 and 53: Sub-Metrics Timeliness of Completio
Page 54 and 55: Function:OR-6 Order AccuracyDefinit
Page 56 and 57: OR-6-04 % Accuracy - Directory List
Page 58 and 59: Function:Definition:Exclusions:Repo
Page 60 and 61: Function:OR-10 PON Notifier Excepti
Page 62 and 63: Function:OR-11 Timeliness of Provid
Page 64 and 65: Function:OR-13 % of Large Job Hot C
Page 66 and 67: Function:PR-1 Average Interval Offe
Page 68 and 69: Sub-Metrics - PR-1 Average Interval
Page 70 and 71: Function:PR-3 Completed within Spec
Page 72 and 73:
Sub-Metrics PR-3 % Completed within
Page 74 and 75:
Report Dimensions:Company:• CLEC
Page 76 and 77:
Sub-Metrics (continued) PR-4 Missed
Page 78 and 79:
Function:PR-5 Facility Missed Order
Page 80 and 81:
Sub-Metrics (continued) Facility Mi
Page 82 and 83:
Sub-MetricsPR-6-01 % Installation T
Page 84 and 85:
Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87:
Definition.Note: For all types of H
Page 88 and 89:
Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91:
Function:MR-1 Response Time OSS Mai
Page 92 and 93:
Sub-MetricsMR-1-01Average Response
Page 94 and 95:
Function:MR-2 Trouble Report RateDe
Page 96 and 97:
•MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99:
Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101:
Exclusions:• Troubles reported on
Page 102 and 103:
Sub-Metrics - Trouble Duration Inte
Page 104 and 105:
Function:MR-5 Repeat Trouble Report
Page 106 and 107:
Section 5Network Performance(NP)NP-
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Report Dimensions - NP-1 Percent Fi
Page 110 and 111:
Page 112:
Function:NP-6 NXX Updates (Applicab
Page 115 and 116:
Function:BI-2 Timeliness of Carrier
Page 117 and 118:
Definition, continuedClosure• A c
Page 119 and 120:
Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122:
Function:BI - 6 Completeness of Usa
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Function:BI - 8 Non-Recurring Charg
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Section 7Operator Services & Direct
Page 127 and 128:
Function:OD-3 DA Database Update Ac
Page 129 and 130:
General (GE)Function:GE-1 Directory
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Function:GE-3 Bona Fide Request Res
Page 133 and 134:
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GlossaryApplication DateASRVZ Admin
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Cut-Over WindowDedicated FinalTrunk
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2-Wire Digital This service provide
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RejectRun ClockSegmentSOPSpecial Se
Page 143 and 144:
Product identification descriptions
Page 145:
Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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