Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Function:MR-1 Response Time OSS Maintenance InterfaceDefinition:Local Service Interface – Trouble Administration (LSI-TA): These sub-metrics measure the response timedefined as the time, in seconds, that elapses from receipt of a request at Verizon’s access platform toissuance of a response from Verizon’s access platform. Only POTS Total transactions are included in thismeasure.Electronic Bonded Interfaces (EBTA and TAXI): These sub-metrics measure the response time, definedas the time in seconds, that elapses from receipt of a request submitted by CLEC to issuance of aresponse from Verizon.Exclusions:LSI-TA• CLEC Create Transactions – complex create trouble transactions not available to retail including:• Feature fix create• Transactions on circuits with recent change activity requiring Service Order lookup• Other CLEC Transactions – functions not available to Verizon Retail including:• Transactions on circuits with recent change activity requiring Service Order look-up• Create transaction for multiple circuits on one trouble ticket.LSI-TA and Electronic Bonded Interfaces (EBTA and TAXI):• Excluded from MR-1-06 and MR-1-12: transactions that are incomplete due to Line In Use (LIU);specifically, all MR-1-06 and MR-1-12 transactions with a VER code response of “6” or “61”.MethodologyLSI-TA:8:00AM to 5:00PM seven (7) days per week, no holiday exclusions.For VZ retail transactions, retail performance is reported directly from Verizon’s access platform.Measurements begin when Verizon’s access platform receives a request from the GUI, and end whenVerizon’s access platform sends a response to the GUI. The retail trouble transaction measurements, arethe sum of the averages of the response times of the initial inquiry transaction and trouble reporttransaction. If the user cancels the transaction between the first and second measurement, the time fromthe first measurement is still included in the calculation of the average for the first measurement.For VZ wholesale transactions, actual response times are reported by Verizon’s access platform. CLECmodify transactions also include close/cancel transactions with an error code of 0302 (ticket cannot beclosed due to pending work in progress).Electronic Bonded Interfaces (EBTA and TAXI):System Availability is 24 x 7Measurement includes all successful transactions. Successful transactions are those transactions wherethe requested information was returned to the requestor, and errors are those responses that did notcontain the requested information.For VZ wholesale transactions, the performance is measured from the point of entry, after the firewall, tothe point of exit, prior to the firewall, of the Verizon interface application.For MR-1-06 and MR-1-12, the transaction response contains the line test information.MR-1-07 measures the electronic closure rate for opened E-Bonded trouble tickets. It measures the % ofE-Bonded trouble tickets that actually received an electronic closeout notification on the day that the ticketwas closed.VZEAST201003-NY200909Version 17.090
Performance Standard:Metrics MR-1-01 through MR-1-06:LSI-TA: Parity with Retail plus not more than four (4) seconds. Four (4)-second difference allowsfor variations in functionality.Metric MR-1-07:EBTA: 98%TAXI: 98%Metrics MR-1-08 through MR-1-12:EBTA: 95% within 2 minutesTAXI: 95% within 2 minutesReport DimensionsCompany:• CLEC AggregateGeography:LSI-TA and Electronic Bonded Interfaces (EBTA and TAXI)• New York/Connecticut• New England (Massachusetts, Rhode Island)• New Jersey• Pennsylvania/Delaware• Maryland, Washington, D.C., Virginia, West VirginiaProductsLSI-TA:EBTA:TAXI:• MR-1-01 throughMR-1-06• MR-1-07, MR-1-08through MR-1-12• MR 1-07, MR 1-08through MR 1-12VZEAST201003-NY200909Version 17.091
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Carrier-to-Carrier GuidelinesPerfor
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PR-6 INSTALLATION QUALITY..........
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GE-2-01 % OF ACCESS REQUEST RESPONS
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INTRODUCTIONThis section of the Ver
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URL ReferencesVerizon references UR
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GENERAL NOTESVerizon North includes
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Retail Analog Compare Table, contin
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Sub-CodeProduct2200 Resale Specials
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Sub-Code6000 Systems MetricsProduct
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Function:PO-1 Response Time OSS Pre
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Formula:∑ Response Times for each
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Function:PO-2 OSS Interface Availab
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PO-2 Formula:(Number of hours sched
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Report DimensionsCompany:• CLEC A
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Change Management Notifications sen
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Function:PO-6 Software ValidationDe
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Report Dimensions:Company:• CLEC
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Section 2Ordering Performance(OR)OR
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OR-1 Definition, continued:Notes:(1
Page 40 and 41: Report Dimensions:Company:• CLEC
Page 42 and 43: Sub-Metrics OR-1 Order Confirmation
Page 44 and 45: Function:OR-2 Reject TimelinessDefi
Page 46 and 47: Performance Standard - Reject Timel
Page 48 and 49: Sub-Metrics - OR-2 Reject Timelines
Page 50 and 51: Function:Definition:Exclusions:•P
Page 52 and 53: Sub-Metrics Timeliness of Completio
Page 54 and 55: Function:OR-6 Order AccuracyDefinit
Page 56 and 57: OR-6-04 % Accuracy - Directory List
Page 58 and 59: Function:Definition:Exclusions:Repo
Page 60 and 61: Function:OR-10 PON Notifier Excepti
Page 62 and 63: Function:OR-11 Timeliness of Provid
Page 64 and 65: Function:OR-13 % of Large Job Hot C
Page 66 and 67: Function:PR-1 Average Interval Offe
Page 68 and 69: Sub-Metrics - PR-1 Average Interval
Page 70 and 71: Function:PR-3 Completed within Spec
Page 72 and 73: Sub-Metrics PR-3 % Completed within
Page 76 and 77: Sub-Metrics (continued) PR-4 Missed
Page 78 and 79: Function:PR-5 Facility Missed Order
Page 80 and 81: Sub-Metrics (continued) Facility Mi
Page 82 and 83: Sub-MetricsPR-6-01 % Installation T
Page 84 and 85: Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87: Definition.Note: For all types of H
Page 88 and 89: Sub-Metrics - Hot Cut Loops, contin
Page 92 and 93: Sub-MetricsMR-1-01Average Response
Page 94 and 95: Function:MR-2 Trouble Report RateDe
Page 96 and 97: •MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99: Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101: Exclusions:• Troubles reported on
Page 102 and 103: Sub-Metrics - Trouble Duration Inte
Page 104 and 105: Function:MR-5 Repeat Trouble Report
Page 106 and 107: Section 5Network Performance(NP)NP-
Page 108 and 109: Report Dimensions - NP-1 Percent Fi
Page 112: Function:NP-6 NXX Updates (Applicab
Page 115 and 116: Function:BI-2 Timeliness of Carrier
Page 117 and 118: Definition, continuedClosure• A c
Page 119 and 120: Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122: Function:BI - 6 Completeness of Usa
Page 123 and 124: Function:BI - 8 Non-Recurring Charg
Page 125 and 126: Section 7Operator Services & Direct
Page 127 and 128: Function:OD-3 DA Database Update Ac
Page 129 and 130: General (GE)Function:GE-1 Directory
Page 131 and 132: Function:GE-3 Bona Fide Request Res
Page 135 and 136: GlossaryApplication DateASRVZ Admin
Page 137 and 138: Cut-Over WindowDedicated FinalTrunk
Page 139 and 140: 2-Wire Digital This service provide
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RejectRun ClockSegmentSOPSpecial Se
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Product identification descriptions
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Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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