Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:PO-2 OSS Interface AvailabilityDefinition:This metric measures the OSS Interface Availability. The OSS Interface Availability metric is ameasurement of the time during which the electronic OSS Interface is actually available as a percentageof scheduled availability. Verizon Service Representatives and CLEC Service Representatives obtainPre-Ordering/Ordering/Provisioning/Maintenance & Repair information from the same underlying OSS.Thus, if a particular OSS is down, it is equally unavailable to both Verizon employees and CLECemployees. Any difference in availability, therefore, is caused by unavailability of the OSS interface.Scheduled Availability is as follows:EDI, WEBGUI/LSI, CORBA, EB and WPTS:• Prime Time: 06:00:00 to 23:59:59 EST Monday through Saturday, excluding major Holidays• Non-Prime Time: 00:00:00to 05:59:59 EST Monday through Saturday, and all day Sundays andHolidays.Note: The number of downtime hours is noted in the Carrier to Carrier (C2C) reports under theObservations column heading.Separate measurements are performed for each of the following: Pre-Ordering/Ordering EDI, Pre-Ordering/Ordering/Maintenance Web GUI (Local Services Interface/Wholesale (LSI/W)), CORBA,Maintenance Electronic Bonding Interface (EB) and Wholesale Provisioning and Tracking System(WPTS). Each availability interface is measured separately with each interface having its own set ofprocessing complexes. A processing complex consists of a set of servers that serve as primary andbackup. The number of processing complexes associated with each interface (EDI, CORBA or WEBGUI (also known as LSI/W)) varies as needed, however, the metric calculations performed for eachinterface includes the number of processing complexes associated with the individual interface. Forexample, when determining the number of Prime-Time minutes scheduled for the month, for the EDIinterface, the number of processing complexes associated with EDI is factored into the calculation. TheEnView process will be expanded/updated to monitor and report on future OSS processes.Exclusions:The following exclusions apply:• Troubles reported but not found in VZ’s interfaces.• Troubles reported by a CLEC that were not reported to VZ’s designated trouble reportingcenter.• Scheduled interface downtime for major system releases where CLECs were provided withadvanced notification of the downtime in compliance with VZ Change ManagementGuidelines.• Major Holidays. The major holidays are: New Year’s Day, Memorial Day, IndependenceDay, Labor Day, Thanksgiving Day and Christmas Day.Refer to the URL matrix at the beginning of the C2C guidelines to obtain the URL for the current year’sholiday schedule in effect at the time of the compliance filing. The information contained on the URLidentifies the actual date the holiday is observed.Performance Standard:PO-2-02: ≥ 99.5%PO-2-03: no standardVZEAST201003-NY200909Version 17.024