Carrier-to-Carrier Guidelines Ver.17 - Verizon

More documents

Recommendations

Info

•MR-2-05Products% CPE/TOK/FOK/NPC/CC Trouble Report RateResale:UNE:• POTS• Loop• 2 Wire Digital Services (ISDN) • 2-Wire Digital Loop• Specials• 2-Wire xDSL Loops• SpecialsCalculation Numerator DenominatorNumber of all CPE (Disposition Codes12/13), Test OK, and Found OKtroubles (Disposition Codes 07, 08,and 09), No Trouble Found (NTF), NonPlant Classified (NPC), and CameClear (CC) for Specials.Number of lines in service.VZEAST201003-NY200909Version 17.096
Function:MR-3 Missed Repair AppointmentsDefinition:These metrics measure the percent of reported Network Troubles not repaired and cleared by the dateand time committed. Also referred to as percent of customer troubles not resolved within estimate.Appointment intervals vary with force availability in the POTS environment. Includes Disposition Codes03 (Drop Wire), 04 (Cable) and 05 (Central Office). Troubles are reported in the month the trouble ticketis closed.Loop is defined as Disposition Codes 03 plus 04. These troubles are always dispatched out.Verizon uses a single ticket process for misdirected troubles on UNE POTS voice loops (only). Thisprocess enables Verizon to redirect a trouble to the opposite end of the circuit after a CLEC made anerror in the initial dispatch direction.Exclusions:• Troubles reported on VZ official (administrative lines)• Missed appointments where the CLEC or end-user causes the missed appointment or requiredaccess was not available during appointment interval• Excludes subsequent reports (additional customer calls while the trouble is pending)• *Customer Premises Equipment (CPE) troubles• *Troubles reported but not found (Found OK (FOK) and Test OK (TOK)).• Troubles closed due to customer action.• Troubles reported by Verizon employees in the course of performing preventative maintenance,where no customer reported a trouble.• Switch and Translation troubles from the Retail compare of UNE POTS Loop, UNE 2-Wire DigitalLoop, and UNE 2-Wire xDSL Loop.• Sub-metric MR-3-02 POTS Loop Only: exclude redirected troubles. A trouble ticket is considered aredirect if it was dispatched IN and OUT, and the trouble was found in the opposite direction from theCLEC’s reported trouble direction. Reports with multiple dispatches in the same direction are notexcluded.Note: The following No Access Rule applies to MR-3 Missed Repair Appointments sub-metrics:Exclude records where Verizon dispatches a technician prior to the appointment date, and encounters aNo Access situation.* The CPE and FOK/TOK exclusions do not apply to sub-metric MR-3-03.Performance Standard:MR-3-01 and MR-3-02 – Parity with VZ Retail.MR-3-03: No standardReport DimensionsCompany:• CLEC Aggregate• CLEC SpecificGeography:• State SpecificVZEAST201003-NY200909Version 17.097
Page 1:
Carrier-to-Carrier GuidelinesPerfor
Page 4 and 5:
PR-6 INSTALLATION QUALITY..........
Page 6 and 7:
GE-2-01 % OF ACCESS REQUEST RESPONS
Page 8 and 9:
INTRODUCTIONThis section of the Ver
Page 10 and 11:
URL ReferencesVerizon references UR
Page 12 and 13:
GENERAL NOTESVerizon North includes
Page 14 and 15:
Retail Analog Compare Table, contin
Page 16 and 17:
Sub-CodeProduct2200 Resale Specials
Page 18 and 19:
Sub-Code6000 Systems MetricsProduct
Page 20 and 21:
Function:PO-1 Response Time OSS Pre
Page 22 and 23:
Formula:∑ Response Times for each
Page 24 and 25:
Function:PO-2 OSS Interface Availab
Page 26 and 27:
PO-2 Formula:(Number of hours sched
Page 28 and 29:
Report DimensionsCompany:• CLEC A
Page 30 and 31:
Change Management Notifications sen
Page 32 and 33:
Function:PO-6 Software ValidationDe
Page 34 and 35:
Report Dimensions:Company:• CLEC
Page 36 and 37:
Section 2Ordering Performance(OR)OR
Page 38 and 39:
OR-1 Definition, continued:Notes:(1
Page 40 and 41:
Report Dimensions:Company:• CLEC
Page 42 and 43:
Sub-Metrics OR-1 Order Confirmation
Page 44 and 45:
Function:OR-2 Reject TimelinessDefi
Page 46 and 47: Performance Standard - Reject Timel
Page 48 and 49: Sub-Metrics - OR-2 Reject Timelines
Page 50 and 51: Function:Definition:Exclusions:•P
Page 52 and 53: Sub-Metrics Timeliness of Completio
Page 54 and 55: Function:OR-6 Order AccuracyDefinit
Page 56 and 57: OR-6-04 % Accuracy - Directory List
Page 58 and 59: Function:Definition:Exclusions:Repo
Page 60 and 61: Function:OR-10 PON Notifier Excepti
Page 62 and 63: Function:OR-11 Timeliness of Provid
Page 64 and 65: Function:OR-13 % of Large Job Hot C
Page 66 and 67: Function:PR-1 Average Interval Offe
Page 68 and 69: Sub-Metrics - PR-1 Average Interval
Page 70 and 71: Function:PR-3 Completed within Spec
Page 72 and 73: Sub-Metrics PR-3 % Completed within
Page 74 and 75: Report Dimensions:Company:• CLEC
Page 76 and 77: Sub-Metrics (continued) PR-4 Missed
Page 78 and 79: Function:PR-5 Facility Missed Order
Page 80 and 81: Sub-Metrics (continued) Facility Mi
Page 82 and 83: Sub-MetricsPR-6-01 % Installation T
Page 84 and 85: Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87: Definition.Note: For all types of H
Page 88 and 89: Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91: Function:MR-1 Response Time OSS Mai
Page 92 and 93: Sub-MetricsMR-1-01Average Response
Page 94 and 95: Function:MR-2 Trouble Report RateDe
Page 98 and 99: Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101: Exclusions:• Troubles reported on
Page 102 and 103: Sub-Metrics - Trouble Duration Inte
Page 104 and 105: Function:MR-5 Repeat Trouble Report
Page 106 and 107: Section 5Network Performance(NP)NP-
Page 108 and 109: Report Dimensions - NP-1 Percent Fi
Page 112: Function:NP-6 NXX Updates (Applicab
Page 115 and 116: Function:BI-2 Timeliness of Carrier
Page 117 and 118: Definition, continuedClosure• A c
Page 119 and 120: Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122: Function:BI - 6 Completeness of Usa
Page 123 and 124: Function:BI - 8 Non-Recurring Charg
Page 125 and 126: Section 7Operator Services & Direct
Page 127 and 128: Function:OD-3 DA Database Update Ac
Page 129 and 130: General (GE)Function:GE-1 Directory
Page 131 and 132: Function:GE-3 Bona Fide Request Res
Page 135 and 136: GlossaryApplication DateASRVZ Admin
Page 137 and 138: Cut-Over WindowDedicated FinalTrunk
Page 139 and 140: 2-Wire Digital This service provide
Page 141 and 142: RejectRun ClockSegmentSOPSpecial Se
Page 143 and 144: Product identification descriptions
Page 145: Implementation process for the East
show all

Carrier-to-Carrier Guidelines Ver.17 - Verizon

Create successful ePaper yourself

Delete template?

Save as template?