Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:BI – 6 Completeness of Usage Charges (Applicable to NJ & PA Only)Definition:This measure captures the completeness of VZ usage charges and VZ usage billing errors that areitemized by date on the carrier bill of record. It is derived by dividing the count of date itemized usagecharges on the bill that were recorded during the last two billing cycles by the total count of dateitemized usage charges that appear on the bill.For VZ Retail, VZ may elect to perform this measurement by using a statistically valid samplingmethodology.The BI-6-01 metric is applicable to both NJ and PA. The BI-6-02 metric is applicable to PA only.Exclusions:Metric BI-6-02: A usage charge that accrued prior to the last two billing cycles and whose billing wasdelayed because of an order activity post completion discrepancy.Formula:[(Usage charges shown on the bill that were recorded during the last two billing cycles) / (Total usagecharges shown on the bill)] x 100Performance Standard:BI-6-01:NJ: Parity with VZ RetailPA: No standardBI-6-02: Parity with VZ Retail.Report Dimensions:Company:• CLEC Aggregate• CLEC SpecificGeography:• BI-6-01: State Specific• BI-6-02: PA: State SpecificSub-MetricsBI-6-01 % Completeness of Usage Charges – Including Order Activity Post CompletionDiscrepancy Delayed ChargesCalculation Numerator DenominatorUsage charges shown on the bill that were Total usage charges shown on the billrecorded during the last two billing cyclesBI-6-02 % Completeness of Usage Charges – Excluding Order Activity Post CompletionDiscrepancy Delayed Charges * applicable to PA only*Calculation Numerator DenominatorUsage charges shown on the bill that wererecorded during the last two billing cyclesTotal usage charges shown on the billVZEAST201003-NY200909Version 17.0121