Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Non-Mechanized:No-DispatchTroubles:No-Dispatch Orders:Orders with ≥ six (6)lines:OSSParsed CSRPOTS Total(Business/Residence)UNE POTS TotalPONProjectsOrders that require some manual processing. Includes orders receivedelectronically that are not processed directly into the legacy provisioningsystems, and are manually entered by a VZ representative into the VZ ServiceOrder Processor (SOP) system. For orders not received electronically (such asfaxed or courier orders), 24 hours are added to all intervals.Troubles reports found to be in the Central Office, including frame wiring andtranslation troubles. Disposition Codes 05.Orders completed without a dispatch outside a Verizon Central Office. Includesorders with translation changes and dispatches inside a Verizon Central Office.In all geographic areas, a facility check is completed on orders greater than orequal to six (6) lines.Operations Support SystemsThe Parsed CSR transaction returns fielded Customer Service Record data tothe customer when the PARSEIND field = Y on the inquiry. The parsed CSRtransaction enables CLECs to populate their ordering template. This transactionis available on EDI and CORBA. The Verizon Parsed CRS transaction supportsPOTS accounts, it currently does not support complex accounts including ISDNand Centrex.Plain Old Telephone Services (POTS) include all non-designed lines/circuits thatoriginate at a customer’s premise and terminate on an OE (switch OfficeEquipment). POTS include Centrex, and PBX trunks.This product group includes UNE POTS Loop, and excludes UNE Hot CutLoops.Purchase Order Number: Unique purchase order provided by CLEC to VZplaced on LSRC or ASR as an identifier of a unique order.Projects are designated by CLECs. For Trunks, any request for a new trunkgroup, augment for more than 384 trunks, complex (E911 or DA) or request outof the ordinary requiring special coordination, such as rearrangements isconsidered a project.For Special Services ordered via ASRs the following is considered a project:UNE IOF Projects – New connects: The A or Z end of the circuit must be at thesame location, and the number of circuits for DS1 is eight (8) or more circuits,and for DS3 is eight (8) or more circuits.UNE Loop Projects – New connects: The A or Z end of the circuit must be at thesame location, and the number of circuits to qualify for a project are : for DS1 =10 or more circuits, for DS3 10 or more circuits.Coordinated Conversions (when one CLEC assumes another CLECs circuitsdue to bankruptcy, takeovers or mergers):For additional information on Special Services projects, refer to the CLECHandbook.VZEAST201003-NY200909Version 17.0140
RejectRun ClockSegmentSOPSpecial ServicesStop ClockSuspend/RestoreOrdersTest OrdersTGSRTwo wire digital ISDNLoopAn order is rejected when there are omissions or errors in required information.Rejects also include queries where notification is provided to a CLEC forclarification on submitted orders. The order is considered rejected and orderprocessing is suspended while a request is returned or queried.A measure of duration time where no time is excluded. Duration time iscalculated comparing the date and time that a trouble is cleared to the date andtime that the trouble was reported.Segments are parts of whole orders. [NVL SEGMENT, 0=
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Carrier-to-Carrier GuidelinesPerfor
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PR-6 INSTALLATION QUALITY..........
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GE-2-01 % OF ACCESS REQUEST RESPONS
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INTRODUCTIONThis section of the Ver
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URL ReferencesVerizon references UR
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GENERAL NOTESVerizon North includes
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Retail Analog Compare Table, contin
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Sub-CodeProduct2200 Resale Specials
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Sub-Code6000 Systems MetricsProduct
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Function:PO-1 Response Time OSS Pre
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Formula:∑ Response Times for each
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Function:PO-2 OSS Interface Availab
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PO-2 Formula:(Number of hours sched
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Report DimensionsCompany:• CLEC A
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Change Management Notifications sen
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Function:PO-6 Software ValidationDe
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Report Dimensions:Company:• CLEC
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Section 2Ordering Performance(OR)OR
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OR-1 Definition, continued:Notes:(1
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Sub-Metrics OR-1 Order Confirmation
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Function:OR-2 Reject TimelinessDefi
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Performance Standard - Reject Timel
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Sub-Metrics - OR-2 Reject Timelines
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Function:Definition:Exclusions:•P
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Sub-Metrics Timeliness of Completio
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Function:OR-6 Order AccuracyDefinit
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OR-6-04 % Accuracy - Directory List
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Function:Definition:Exclusions:Repo
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Function:OR-10 PON Notifier Excepti
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Function:OR-11 Timeliness of Provid
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Function:OR-13 % of Large Job Hot C
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Function:PR-1 Average Interval Offe
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Sub-Metrics - PR-1 Average Interval
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Function:PR-3 Completed within Spec
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Sub-Metrics PR-3 % Completed within
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Sub-Metrics (continued) PR-4 Missed
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Function:PR-5 Facility Missed Order
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Sub-Metrics (continued) Facility Mi
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Sub-MetricsPR-6-01 % Installation T
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Sub-MetricsPR-8-01 Percent Open Ord
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Definition.Note: For all types of H
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Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91: Function:MR-1 Response Time OSS Mai
Page 92 and 93: Sub-MetricsMR-1-01Average Response
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Page 96 and 97: •MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99: Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101: Exclusions:• Troubles reported on
Page 102 and 103: Sub-Metrics - Trouble Duration Inte
Page 104 and 105: Function:MR-5 Repeat Trouble Report
Page 106 and 107: Section 5Network Performance(NP)NP-
Page 108 and 109: Report Dimensions - NP-1 Percent Fi
Page 110 and 111: Report Dimensions:Company:• CLEC
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Page 115 and 116: Function:BI-2 Timeliness of Carrier
Page 117 and 118: Definition, continuedClosure• A c
Page 119 and 120: Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122: Function:BI - 6 Completeness of Usa
Page 123 and 124: Function:BI - 8 Non-Recurring Charg
Page 125 and 126: Section 7Operator Services & Direct
Page 127 and 128: Function:OD-3 DA Database Update Ac
Page 129 and 130: General (GE)Function:GE-1 Directory
Page 131 and 132: Function:GE-3 Bona Fide Request Res
Page 133 and 134: Report Dimensions:Company:• CLEC
Page 135 and 136: GlossaryApplication DateASRVZ Admin
Page 137 and 138: Cut-Over WindowDedicated FinalTrunk
Page 139: 2-Wire Digital This service provide
Page 143 and 144: Product identification descriptions
Page 145: Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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