Carrier-to-Carrier Guidelines Ver.17 - Verizon

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Report Dimensions:Company:• CLEC Aggregate• CLEC SpecificSub-MetricsPR-4-01 % Missed Appointment – Verizon – TotalDescriptionProducts Resale:• DS0• DS1• DS3•Geography:• State SpecificThe percent of orders completed after the due date, due to Verizon reasons.UNE:• EEL• IOF• DS0• DS1• DS3•Calculation Numerator DenominatorPR-4-02DescriptionProductsNumber of orders where the Ordercompletion date is greater than the orderDD due to Verizon reasons for productgroup.Average Delay Days – TotalNumber of orders completed for productgroup.For orders/trunks missed due to Verizon reasons, the average number of business daysbetween the order DD and actual work completion date.Resale:UNE:Trunks:• POTS - Total• POTS - Loop• Interconnection• 2-Wire Digital Services • 2-Wire Digital Services.Trunks (CLEC)• Specials Total • 2-Wire xDSL Loops• Specials Total• EEL• IOFCalculation Numerator DenominatorSum of the completion date minus DDfor orders/trunks missed due to companyreasons by product group.Number of orders/trunks missed forcompany reasons, by product group.VZEAST201003-NY200909Version 17.074
Sub-Metrics (continued) PR-4 Missed AppointmentsPR-4-03 % Missed Appointment – CustomerDescription The percent of orders/trunks completed after the due date, due to CLEC or end-userdelay. (Refer to Appendix B for Customer Miss Codes)Products Resale:UNE:Trunks:• POTS - Total• POTS - Loop• Interconnection• 2-Wire Digital Services. • 2-Wire Digital Services. Trunks (CLEC)• Specials Total• 2-Wire xDSL Loops• EEL• IOF• Specials - TotalCalculation Numerator DenominatorPR-4-04DescriptionProductsNumber of orders/trunks where the ordercompletion date is greater than the orderDD due to customer reasons for productgroup.Number of orders/trunks completed forproduct group.% Missed Appointment – Verizon – DispatchThe Percent of Dispatched Orders completed after the due date, due to Verizonreasons.Resale:UNE:• POTS - Total• Loop – New• 2-Wire Digital Services.• 2-Wire Digital ServicesCalculation Numerator DenominatorNumber of Dispatched Orders where theorder completion date is greater than theorder DD due to Verizon reasons forproduct group.Number of Dispatched Orders completedfor product group.VZEAST201003-NY200909Version 17.075
Page 1:
Carrier-to-Carrier GuidelinesPerfor
Page 4 and 5:
PR-6 INSTALLATION QUALITY..........
Page 6 and 7:
GE-2-01 % OF ACCESS REQUEST RESPONS
Page 8 and 9:
INTRODUCTIONThis section of the Ver
Page 10 and 11:
URL ReferencesVerizon references UR
Page 12 and 13:
GENERAL NOTESVerizon North includes
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Retail Analog Compare Table, contin
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Sub-CodeProduct2200 Resale Specials
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Sub-Code6000 Systems MetricsProduct
Page 20 and 21:
Function:PO-1 Response Time OSS Pre
Page 22 and 23:
Formula:∑ Response Times for each
Page 24 and 25: Function:PO-2 OSS Interface Availab
Page 26 and 27: PO-2 Formula:(Number of hours sched
Page 28 and 29: Report DimensionsCompany:• CLEC A
Page 30 and 31: Change Management Notifications sen
Page 32 and 33: Function:PO-6 Software ValidationDe
Page 34 and 35: Report Dimensions:Company:• CLEC
Page 36 and 37: Section 2Ordering Performance(OR)OR
Page 38 and 39: OR-1 Definition, continued:Notes:(1
Page 42 and 43: Sub-Metrics OR-1 Order Confirmation
Page 44 and 45: Function:OR-2 Reject TimelinessDefi
Page 46 and 47: Performance Standard - Reject Timel
Page 48 and 49: Sub-Metrics - OR-2 Reject Timelines
Page 50 and 51: Function:Definition:Exclusions:•P
Page 52 and 53: Sub-Metrics Timeliness of Completio
Page 54 and 55: Function:OR-6 Order AccuracyDefinit
Page 56 and 57: OR-6-04 % Accuracy - Directory List
Page 58 and 59: Function:Definition:Exclusions:Repo
Page 60 and 61: Function:OR-10 PON Notifier Excepti
Page 62 and 63: Function:OR-11 Timeliness of Provid
Page 64 and 65: Function:OR-13 % of Large Job Hot C
Page 66 and 67: Function:PR-1 Average Interval Offe
Page 68 and 69: Sub-Metrics - PR-1 Average Interval
Page 70 and 71: Function:PR-3 Completed within Spec
Page 72 and 73: Sub-Metrics PR-3 % Completed within
Page 76 and 77: Sub-Metrics (continued) PR-4 Missed
Page 78 and 79: Function:PR-5 Facility Missed Order
Page 80 and 81: Sub-Metrics (continued) Facility Mi
Page 82 and 83: Sub-MetricsPR-6-01 % Installation T
Page 84 and 85: Sub-MetricsPR-8-01 Percent Open Ord
Page 86 and 87: Definition.Note: For all types of H
Page 88 and 89: Sub-Metrics - Hot Cut Loops, contin
Page 90 and 91: Function:MR-1 Response Time OSS Mai
Page 92 and 93: Sub-MetricsMR-1-01Average Response
Page 94 and 95: Function:MR-2 Trouble Report RateDe
Page 96 and 97: •MR-2-05Products% CPE/TOK/FOK/NPC
Page 98 and 99: Sub-MetricsMR-3-01 % Missed Repair
Page 100 and 101: Exclusions:• Troubles reported on
Page 102 and 103: Sub-Metrics - Trouble Duration Inte
Page 104 and 105: Function:MR-5 Repeat Trouble Report
Page 106 and 107: Section 5Network Performance(NP)NP-
Page 108 and 109: Report Dimensions - NP-1 Percent Fi
Page 112: Function:NP-6 NXX Updates (Applicab
Page 115 and 116: Function:BI-2 Timeliness of Carrier
Page 117 and 118: Definition, continuedClosure• A c
Page 119 and 120: Function:BI - 4 DUF Accuracy (Appli
Page 121 and 122: Function:BI - 6 Completeness of Usa
Page 123 and 124: Function:BI - 8 Non-Recurring Charg
Page 125 and 126:
Section 7Operator Services & Direct
Page 127 and 128:
Function:OD-3 DA Database Update Ac
Page 129 and 130:
General (GE)Function:GE-1 Directory
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Function:GE-3 Bona Fide Request Res
Page 133 and 134:
Report Dimensions:Company:• CLEC
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GlossaryApplication DateASRVZ Admin
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Cut-Over WindowDedicated FinalTrunk
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2-Wire Digital This service provide
Page 141 and 142:
RejectRun ClockSegmentSOPSpecial Se
Page 143 and 144:
Product identification descriptions
Page 145:
Implementation process for the East
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Carrier-to-Carrier Guidelines Ver.17 - Verizon

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