Carrier-to-Carrier Guidelines Ver.17 - Verizon

Function:OR-4 Timeliness of Completion NotificationDefinition:Refer to the Definition listed next to each OR-4 sub-metric (OR-4-11, OR-4-16, and OR-4-17) for adescription of the measurement included in the sub-metrics. If the Provisioning Completion Notifier /Billing Completion Notifier (PCN/BCN) is resent because the problem is at the CLEC end (e.g. CLECsystems could not receive transactions), the time stamp is the first time the PCN/BCN was sent.Exclusions:• Verizon Test Orders• Orders not received through the Verizon NetLink EDI system. This includes orders transmittedmanually, and orders submitted through the WEB GUI (LSI/W)• Special Project PONs (if applicable) per the process documented in Appendix S.• Sub-metric OR-4-11 only includes the following additional exclusion: Any product that is notdesigned to generate a PCN and a BCN.Performance Standard:Metric OR-4-11; 0.25% of PONs that received neither a PCN nor a BCN within two (2) business daysfrom the SOP posting of the provisioning of the last service order associated with a specific PON.Metric OR-4-16: 95% of PCNs sent within one (1) business day.Metric OR-4-17: 95.5% of BCNs sent within:Two (2) business days for EDI BCNs on order(s) not in bill cycle holdFour (4) business days for EDI BCNs on order(s) in bill cycle holdReport Dimensions:Company:• CLEC Aggregate• CLEC SpecificGeography:• State SpecificSub-Metrics Timeliness of Completion NotificationOR-4-11 % Completed orders with neither a PCN nor BCN sentDescription The percent of EDI PONs for which the last service order has been provisioningcompleted in the Verizon Service Order Processing (SOP) system. The elapsed timebegins with the Provisioning completion in SOP of the last service order associated witha specific PON. The PCN and the BCN are considered sent when the Verizon Netlinksystem initiates the send of the completed notifier to the CLEC. The notifier isconsidered sent when it is time-stamped after EDI translation and encryption,immediately prior to transmission to the CLEC. If no PCN and no BCN have been sentin two (2) business days after provisioning completion, the order will be captured here inthis measure.Products CLEC Aggregate:• EDICalculation Numerator DenominatorNumber of EDI PONs completed thathave produced neither a PCN nor a BCNwithin two (2) business days after thelast service order has been updated asprovisioning completed in SOP.Total number of EDI PONs for which thelast service order has been updated asprovisioning completed in SOP in a month.VZEAST201003-NY200909Version 17.051