Carrier-to-Carrier Guidelines Ver.17 - Verizon

MR-1-08% On-Time – Create TroubleCalculation Numerator DenominatorNumber of Create Trouble transactions Number of Create Trouble transactions.where the response time is less than orequal to the specified standard.MR-1-09 % On-Time – Status TroubleCalculation Numerator DenominatorNumber of Status Trouble transactions Number of Status Trouble transactions.where the response time is less than orequal to the specified standard.MR-1-10 % On-Time – Modify TroubleCalculation Numerator DenominatorNumber of Modify Trouble transactions Number of Modify Trouble transactions.where the response time is less than orequal to the specified standard.MR-1-11 % On-Time – Request Cancellation of TroubleCalculation Numerator DenominatorNumber of Cancellation Troubletransactions where the response time isless than or equal to the specified standard.% On-Time – Test Trouble (POTS Only)Number of Cancellation Troubletransactions.MR-1-12Calculation Numerator DenominatorNumber of Test Trouble transactions where Number of Test Trouble transactions.the response time is less than or equal tothe specified standard.VZEAST201003-NY200909Version 17.093